Express ScriptsReviews of expressscripts.com

There should be a zero stars option for companies like express scripts. I'm currently on hold with USPS because ExpressScripts delayed my medication initially and now it has been lost in the mail for two whole weeks. This is a life saving medication. I had to pay full price out of pocket for an emergency fill at an ACTUAL PHARMAXY. During my several hours on the phone with them over three separate calls, the ExpressScripts customer service "patient advocate" literally refused to do anything . I asked her how she was advocating for me in this situation and she transferred me to USPS while refusing to do anything at all to help or intervene. I will be transferring all of my prescriptions to a brick and mortar pharmacy and never using ExpressScripts again. I am also a negotiator for my union at an extremely large prominent employer and I will be advocating for the employer to stop contracting with Express Scripts. Save yourself the trouble, it's worth any extra money to go to CVS.

This is an unethical company. They put their customer's health at risk with delay after delay. Untruths are issued continually. They state that the doctors haven't responded to request for information. Both my wife's physician and mine have NO record of ever being contacted. My refills of heart meds was declined after my bypass surgery. The so called expedited prescriptions would have been faster using standard mail. My wife has spent hours on the phone working on declined refills. The latest, after finally getting approval, the next day gets a message that it was declined and has to start the process all over. All of my auto refills on diabetic supplies was also canceled. Of course each time I have to order the prescription manually it is denied again. Stay away from this company, very far away. Your health will be better for it. A NEGATIVE 5 STARS IS TOO HIGH OF A RATING.

I honestly regret being forced to use Express Scripts. What should be a simple prescription refill turns into a drawn-out process every single time. Orders sit “processing” for days with no clear updates, and when you try to get answers, you’re stuck navigating automated menus that rarely lead to an actual solution. Even when you finally reach someone, the information is inconsistent and nothing gets resolved. I’ve had prescriptions delayed for no clear reason, and the lack of communication between them and doctors makes things even worse. This service feels completely disorganized and unreliable, especially when dealing with something as important as medication. Definitely not something you can depend on.

If I could give Express Scripts zero stars, I would. My experience with their "customer service" and internal policies has been nothing short of a bureaucratic nightmare. Every time I call, I am met with a labyrinthine automated system designed to keep me from speaking to a human. When I finally do reach a representative, they are either: Ill-informed. Powerless. Indifferent. The company's policies seem intentionally designed to favor its bottom line over its clients. Express Scripts is the poster child for everything wrong with the American healthcare system. They force you to use a service that clearly does not care about you. If you have a choice, go anywhere else. Save yourself the stress and the inevitable headache. Bottom line: Inefficient, unreliable, and utterly dismissive of customer needs. Avoid at all costs.

GET RID OF that robotic nu. 800-282-2881! Could not get to a human being to help w. problem. What a piece of crap!

I have been using express scripts for 2 years because my company penalizes not using them because they are also our prescription insurance. They have never NOT been late delivering my medication and I have wound up with horrible symptoms from going off my very common medication several times. I have to call in my prescription every time even though I have refills. This is genuinely a terrible company.

Absolutely terrible company to work with. The customer service is awful. It is almost impossible to get a straight answer out of anyone there and they cannot return a doctor's phone call for 3-5 days. Their fax line was not working and my doctor's office tried calling them for days. Meanwhile I'm out here without my prescription. Now they are telling me that I cannot order 90 days worth of my medication, even though I have refills available.

Scammers. If we had a real DOJ they’d be in jail. This company should be shut down, its executives imprisoned, and its operations dissolved.