Express ScriptsReviews of expressscripts.com

I have lost track of how many hours I have spent on the phone with this pharmacy trying to resolve basic issues that should not be this difficult. The prior authorization and refill process has been always a nightmare. My doctor submitted refills for a full year, yet every time I place an order, the pharmacy asks for another prescription. Multiple times I was told that they contacted my doctor’s office and were waiting to hear back, only for the doctor’s office to confirm they never received anything. This has happened with more than one doctor’s office, so it is clearly not just an issue on the provider side. Orders are consistently delayed, and this is not a minor inconvenience. This is medication that I depend on, and Im repeatedly left worrying that I will run out because of processing delays, poor communication, and unresolved errors. Another major issue happened recently when the manufacturer changed the drug code. Instead of identifying the issue, clarifying it with the doctor, or notifying me, the pharmacy let the prescription sit for about two weeks and then canceled the order. This happened twice within about 1.5 months. I had to make repeated calls and eventually arrange a 3-way call with the manufacturer rep and express scripts pharmacist to explain the issue. Even after that, when everything seemed to be clarified, the pharmacy canceled the order again. The only reason I continue using this pharmacy is because it is the preferred pharmacy through Cigna, which is technically the same company. Otherwise, I would have switched a long time ago.

Nightmare, truly. I spend more time on the phone with them than I do my sister. Simple $12 scrip for anti nausea meds they’ve filled for years? Needs pre-approval now, countless calls and emails between them and doctor’s office. Just as cheap and far easier to use my GoodRX coupon at CVS with no BS. Doctor wanted in increase another med, 20 mg to 30 mg. It only comes in 10 or 20 so they phone in a 10 mg which Express Scrips immediately cancels because I already take a 20mg. No call to doctor, they just cancel it. Back and forth with doctor, who calls them and clarifies all of it. They have no record anyone spoke to her. Another two hours on phone. Do not use them, life is too short to spend hours on phone with them and your doctor.

I’m a senior superintendent for a huge company that pays millions a month for our insurance. I just had United Health with the last company I worked with, I had no problems with them mailing a controlled medication to me. On Friday afternoon I go to my doctor and told him I was traveling for this new company so I was going to try their Express Scripts. To my surprise, they refused to fill or mail my sleep apnea medication, this is gotten ridiculous. Once my company finds out that I will need to drive home three times a month to pick up my medications and neglect the job, I’m sure they’re not going to be happy with Cigna. This is a must for a traveling superintendent. I plan on contacting our VP Monday morning so I will follow up once I find out the outcome. If Express Scripts is willing to cost Cigna millions a month, they deserve it to put up with that nonsense. These uneducated Pharmacist need to realize, everyone isn’t a drug addict because they have to take controlled medication. This issue has gotten people beyond mad, I wouldn’t want be a Pharmacist these days with all these wacos in this world.

Horrible customer service. Called them to expedite the shipment of a medication and offered zero help. They couldn't even explain why it takes them 6 days to ship a medication.

Biggest scam in healthcare today

They don't even deserve a one, but that's as low as this site goes. They continually over ride my doctors prescriptions asking for pre-authorization on almost all of my prescriptions and when my doctors take the time to fill out their forms, they reject them anyway. Customer service is a total joke. They keep me on hold for over 45 minutes just to tell me that I can always pay for the prescription myself since they won't pay for it. When Sempra Energy first changed over from Optum Pharmacy to Express Scripts. I was told it would be a seamless transition and I didn't have to do anything. It has been anything but that. They didn't have any of my medications on file and refused to call Optum to get them even though I was out of my heart meds for A-fib. I had to call Optum and request that they forward my list of meds to them. Express Scripts told me they would put a rush on my hear meds but still took 15 days to get them to me. In the meantime, I had my doctor phone my prescription for hear meds to a local pharmacy so I could get the meds immediately and not go into A-Fib. Every time I have spoke to Express Scripts about not getting my meds in a timely matter, they ask me if I would like to talk to one of their pharmacist to find out what the consequences are of not having my medicine. The most recent experience was on a Friday night at 5PM, I had just come from my doctors office, my leg was in so much pain that my son had to take me around in a wheel chair because I could not walk. When I got to Fred Meyers they told me that Express Scripts refused to pay for the medicine and that they needed my doctor to fill out prior authorization. It's the week end and my doctor has already left for the day and I can not get the meds unless I pay for them myself. To this day, my doctors have sent in numerous pre-authorization forms and all of them have been denied. A patient should not have to spend this much time fighting with a pharmacy that is over-riding my doctors prescriptions and not allowing me to get the medicine that I need. Since when should a pharmacist have power over what your doctor says you require? They have a rating of 1.2 out of 10 on the internet, and currently have at least 1 class action lawsuit against them.

They are dazed and confused . Calling them it takes saying customer service to the Bot at least 4 times . Only thing the Bot says is it is being processed . They substitute a different med but do not inform you of the change. Asked how long it was going to take to recieve my med and then said I would have it on the 7th day from order date . I then had to tell them that it was the seventh day today it had not shipped yet . Response was oh when its substituted with a different med it takes longer . This will be my last prescription with them.

This is the second time that I have had this problem. My medications were ordered and did not arrive. No real tracking info available. Call the company and get the usual runaround and told to wait. So I should run out of my medications and just wait? The lack of communication is amazing. I am a physician, retired, and can write myself a script in a pinch but this type of thing is absolutely unacceptable and difficult for people who are not medically trained. I abhor this company and will look to do something different next enrollment. DO NOT USE EXPRESS SCRIPTS!!!!!!!!!!~