Robyn P.
First off let me say that the doctor…
First off let me say that the doctor was very nice. Your processes could use a little bit of help. I waited an hour after I made my phone call. I called back to see where I was on the list, they said one more person then me. I asked to use the bathroom, no problem and I could sit in the waiting room. I sat right in front of the receptionist and waited while 2 other people came in. I finally decided to ask when I was to be seen. She wanted to know who called me. I said I was waiting for a text, which she replied “ we don’t text, we call”. Well, the number that you use isn’t the same number that you have to call from the car with, so the call went to my phone’s spam, SO THEY BYPASSED me because I didn’t come in when they called. Funny thing is that I got a text from you before and after my appointment. Don’t know why you would change your process of communication with a patient to a call. Makes no sense. Would not recommend you.
Response from ExpressMed.comSep 16, 2021
Hello Robyn, It appears you may be confusing us with a different company, as we are not a doctor's office. We apologize for any confusion caused. We are a medical supply company that you have ordered from. We hope that you have a wonderful day.



