Janet
Damaged prior to delivery
I ordered the shower transfer bench for my father who was transitioning home from a rehab. Due to a spinal injury, stability and grab bars are essential. The bench arrived damaged, specifically the pipe cuffs that the grab bar slides into and is affixed. Both cuffs were crimped, preventing the metal pipes to pass through and be secured. We were forced to use the bench without the safety grab bar as we had no other option. I reported the issue via phone call and pictures were requested via email. I received a reply one day later and a replacement was to be shipped. We have yet to receive that replacement bench and will likely send it back without opening due to shaky legs, which make my father feel anxious and in doubt about the sturdiness.
Response from ExpressMed.comJul 23, 2020
We apologize your item was not in the condition you expected. We pride ourselves in maintaining the highest quality standards for our customers. We apologies for any confusion caused, we see you had requested a refund instead of a reshipment. So, we hope you will give us an opportunity to discuss this further with you. Our dedicated customer care staff will be reaching out to you personally. We hope to resolve this to your benefit and earn you back as a customer.