ExpressMed.comReviews of expressmed.com

Response from ExpressMed.comMay 21, 2019

Hello Tiffany, We are sorry to hear that you had a negative customer service experience. After reviewing your account, we did not notice any previous correspondence indicating that there were any issues with your order. We value our customers and would like to assure that each and every one of them has a pleasant experience when reaching out to our customer care team. Please give us a call at (877)822-2719, so that we may help clear up any issues and make things right. We are available Monday - Friday from 6:00 AM - 5:00 PM PST. We look forward to hearing from you.

Response from ExpressMed.comMay 20, 2019

Hello Donna, Thank you for taking the time to leave us a review. We apologize for any difficulties you have faced with this order. When signed up for the auto-ship program you do receive a 5% discount that is applied, however, we can not guarantee that the original price of the item will stay the same. Prices can rise or fall to reflect the market, we do still offer the best of prices as low as we can. When the auto-ship is processed you do receive an email when goes out again. If you have any other questions or concerns feel free to reach out to our customer care team. A dedicated representative is available via email or by phone 877-822-2719, Monday - Friday: 6:00 AM-5:00 PM PST or Saturday: 6AM-2:30PM PST.

Response from ExpressMed.comMay 17, 2019

Hello Aleigha We are reaching out to you in regards to the negative feedback you left on this order. We are sincerely sorry your order arrived late, we shipped your order on 05/06/2019 and unfortunately, the carrier took longer than the standard shipping time of 3-5 business days to complete the delivery. Is there anything we can do at this point in time to correct the matter for you?