ExpressMed.comQuality Health & Wellness Delivered. We believe that customer service is one of the most important parts of a business and work every day to help our customers however we can to meet and exceed their needs and expectations.Shop NowContact UsRead Our Blog
ExpressMed.com (expressmed.com) has 2,157 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Personal Care · Costa Mesa, California
Excellent
Personal Care · Fountain Valley, California
Excellent
Personal Care · Westlake Village, California
Excellent
Personal Care · Los Angeles, California
Excellent
2,157 approved reviews, newest moderated first
Anthony A.
Nice and easy to get my strips when I need them
Response from ExpressMed.comJan 3, 2020
Thank you so much for your wonderful review! We love hearing how we help customers like you get the supplies you need quickly and at an affordable price. We appreciate your repeat business!
Ken S.
I take a blood thinner and home test the viscosity of my blood weekly, under the supervision of my cardiologist. I order a box of 48 CoaguChek test strips ($5.75 per strip) when I buy. It is an economic quantity. I placed an order with ExpressMed.com and received a box with an expiration date seven months out, which means that a good portion of the test strips would expire before I could use them all. I asked ExpressMed.com's customer service if I could exchange the box for one with a expiration date further out. They said that they would accept a return, but could not replace it with a later expiration date because their inventory accounting policy is first-in-first-out (FIFO). I was a CFO for twenty-five years in companies that had inventory that was shipped and accounted for on a FIFO basis. If we had a customer that had a compelling reason for an exception to this policy we would make an exception to satisfy and delight our customer. ExpressMed.com apparently cares more about its accounting rules than its customers.
Response from ExpressMed.comJul 27, 2021
Thank you for your careful and thoughtful and thorough feedback. We appreciate the careful thought that went into your suggestion. We will do our best moving forward to make sure this doesn’t happen again.
Shirley W.
Delivered promptly during Christmas rush
Response from ExpressMed.comJan 3, 2020
Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us! We count ourselves lucky for customers like you. We look forward to working for you again in the future!
Cristian T.
Excellent service
Response from ExpressMed.comJan 3, 2020
Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon.
Patty E.
Best hernia belts I've ever found. I highly recommend these
Response from ExpressMed.comJan 3, 2020
We appreciate your positive feedback about us. We do take pride in catering to our customers’ needs the best way we can.
Mary B.
I am very satisfied with my purchase. I also appreciate the positive feedback that I immediately received after making the purchase. I immediately felt that ExpressMed was a trustworthy company which is very important to me.
Response from ExpressMed.comJan 3, 2020
Thanks for the awesome review! We're thrilled that you're enjoying the site and your shopping experience. As always, we're here for anything you need, and thanks for being part of the ExpressMed Family!
Judy D.
After contact company they can through like a champ and issues were resolved, Thank you very much
Response from ExpressMed.comDec 30, 2019
Our apologies for the inconvenience caused, we understand your frustration with this matter please note our return policy for items that are no longer needed is the customer's responsibility for the cost of return shipping. We have sent you over an email with a resolution to hopefully make you smile. Please give us a call at 877-822-2719 or email at [email protected] if you have any other questions or concerns.
morton R.
WE NEVER RECIEVED THE RUBBER GLOVES WE ORDERED!
Response from ExpressMed.comDec 30, 2019
We would like to extend our sincerest apologies to you. We understand that you needed your items promptly we have provided you with a resolution to this issue. If you have any other concerns with your order, feel free to contact us via phone at (877) 822-2719 Monday-Friday 6:00 AM-5:00 PM PST or you may also email us at [email protected].