ExpressMed.comReviews of expressmed.com

Response from ExpressMed.comMar 25, 2020

We regret to inform you that due to the ongoing Coronavirus pandemic. Many of our FLU related products such as Masks, Sanitizers, Gowns, Gloves, etc. ran low / out of stock before our up-to-date stock numbers could be reflected online. Due to the sudden demand and massive flood of orders, we now lack inventory to fulfill your entire order. As a result, your order will be canceled and fully refunded back onto your original form of payment. We're extremely sorry for the inconvenience and have since put some safeguards in place so that this doesn't happen again, thank you for your understanding. Please let us know if you have any questions or concerns.

Response from ExpressMed.comMar 25, 2020

We're extremely sorry that you had to face such difficulties. As you can see from our other reviews, we pride ourselves in providing great customer service and we'd like to do the same for you. We may not be able to change the past but if you give us a chance, we will make things right. Our dedicated customer care staff will be reaching out to you personally. We hope to resolve this to your benefit and earn you back as a customer.

Response from ExpressMed.comMar 25, 2020

We want to extend our sincerest apologies concerning all the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our customers. However, due to the ongoing Coronavirus pandemic, many of our FLU related products such as Masks, Sanitizers, Gowns, Gloves, etc. ran low / out of stock before our up-to-date stock numbers could be reflected online. We sincerely apologize for the delay in communicating this information to you. Our customer care team is having to contact a few thousand customers and reach out to each one.

Response from ExpressMed.comMar 25, 2020

We want to sincerely apologize for your negative experience with us. We're extremely sorry for the inconvenience and have since put some safeguards in place so that this doesn't happen again. Lastly, we sincerely apologize for the delay in communication as our customer care team is having to contact a few thousand customers, one by one.