ExpressMed.comReviews of expressmed.com

Response from ExpressMed.comMar 25, 2020

We're extremely sorry that you had to face such difficulties. As you can see from our other reviews, we pride ourselves in providing great customer service and we'd like to do the same for you. We may not be able to change the past but if you give us a chance, we will make things right. Our dedicated customer care staff will be reaching out to you personally. We hope to resolve this to your benefit and earn you back as a customer.

Response from ExpressMed.comMar 25, 2020

Hello Dr/M David J, Thank you so much for your kind review! We are thrilled to hear that you enjoy shopping with us and are honored to continue providing you with top quality service and products. In order to edit the item on an auto-ship, you will have to cancel the existing auto-ship and create a new one with the item with the desired consistency. We are working on developments to improve the experience, just at this time, we have to work through these steps. Let us know if there is anything else we may assist you with.

Response from ExpressMed.comMar 25, 2020

We are sorry to hear that you had a negative customer service experience. we ran out of stock before our up-to-date inventory numbers could be reflected online, this has never happened before. Please be assured that you will be fully refunded back onto your original form of payment for the unshipped items in the days to come. We're extremely sorry for the inconvenience and have since put some safeguards in place so that this doesn't happen again. Lastly, we sincerely apologize for the delay in communication as our customer care team is having to contact a few thousand customers, one by one.