Express ScriptsReviews of express-scripts.com

For most of my prescriptions ES is fine. But for one of mine it has been a NIGHTMARE! So many emails and calls between me, my doctor and ES. With ES changing their story/excuse so many times. My doctor’s office says they often have trouble with them. Oh. And their 3 month supply cost is more than 3x the monthly cost. Gee, thanks

Plan on being on the phone when calling my calls are an average of 1 hour each call and trying to get help for anything is nearly impossible

Express Script is the worst pharmacy I have ever encountered in my life and I am a pharmacist. Customer service is terrible. There is no communication. Prescriptions are just magically cancelled. Valid prescriptions are not filled or customer service says they need permission from the doc to for a prescription the doctor already wrote that is in the Express Scripts systems. Mail order items don’t arrive and are lost and Express Scripts says to go to a local pharmacy. This business is a total nightmare

Just got another email for a balance of 244.61. Also stating that if not paid.. they won't release the scripts. Excuse me. That's not right. How do you justify placing someone's much needed medication on hold. And the Call Center. The worst Customer Service ... I still don't have my Heart. Medication. That's ok cause I'd rather use a local Pharmacy anyway.

DO NOT TRUST EXPRESS SCRIPTS!!! Express Scripts is completely unreliable. I put in an order for a prescription they said they had in stock and the order was put into processing mode. I called the next business day, they said it was being put on ice and getting ready to ship. I called the next 2 days and was told the same thing. I called the day after that and had the order escalated because I was out and they said it had moved to fulfilment and was waiting to ship out but not to worry, that I would get my medication because it was in fulfillment. I called the next day and escalated the order again and was told again not to worry, it was in fulfillment waiting to ship. 2 days later I get an email saying my order was cancelled due to lack of supply. They will tell you whatever they need too to placate you and of course you get a different customer service agent each time so you never get the entire story. Horrible experience with this company! I will never use them again.

By far the most despicable crooks in the pharmacy game(and that is saying a lot). This company will do anything they can to screw you over. It is their mission to make every single person forced to use them as miserable as possible. I would rather drive a mail through my own hand than have to contact this horrible company.

This company is clearly a money grab within the larger 'big pharma' disaster that is devastating everyday Americans. I would rate with 0 or -1 is possible. The PBM model needs to be dismantled, starting with investigations of collusion activity and their individual board members.

Do not order from this company! Express scripts puts profits over customers health. I tried to get my heart meds filled by Express scripts since February and finally I cancelled the order to go to the company I used to use, and suprise suprise the med arrived the next day after I cancelled it. Insurance won't cover the rx from my old company and Express scripts won't reverse the charges. This is a scam company, your life is littealy in danger using them.They do not care about people at all!!! Please avoid them at all costs. I would give them a zero if I could.