Express ScriptsReviews of express-scripts.com

Took nine days from the time the doctor sent the script to be told by Express Scripts that my medication is out of stock. 9 DAYS! Maybe this is the early 1960’s, I don’t know. Supervisor Rebecca who has no empathy but 20 YEARS OF EXPERIENCE told me to go to a pharmacy instead of mail order.

i spoke to a lareeda and she was very rude and she hung up on me, when i ask her questions she told i ask too many questions. That is very unprofessional.

There should be a no star option - Express Script is absolutely the worst company to use to fill your RX. I pray that no one who is on any type of life-or-death medication is using Express Script. I just started using them and less than 2 weeks, they failed to fill a prescription it sat in "processing" status for over a month, my doctor's office spoke with them and they informed my doctor's office that everything was good to go but yet - NOTHING. It took me well over an hour just trying to thru the automated phone service to speak to a live person. When I asked the representation how he was doing (being courteous) the response I received was "I'm busy". WTF was that. Well anyhow, after going back and forth, I was told my doctor had to send a new RX to them, after I told them they had one and spoke to the doctor's office. At this point, I had enough and told them that thank goodness I didn't need this RX for anything major and if so, I would be dead waiting on them to fill the RX. I called my doctor's office and asked them to send my RX to Giant Pharmacy. Avoid Express Script - they are the most incompetent bunch of so called busy can't do anything right company and has no business handling anyone's prescriptions.

This company is the absolute worst! They are criminals and cons! You will NOT get your medication on time. You WILL overpay. And you will NOT be able to speak to anyone about it! If you have had your health held hostage by these criminals, I encourage you to sue them out of business. They absolutely should not be aloud to make money on destroying people's health! STAY AWAY FROM THESE CROOKS!!!!

I am getting chemo for triple neg breast cancer and my Oncologist prescribed 3 anti nausea/anxiety medications, one of which is Ondansetron (gen Zofran). They were all for 30 tablets. The othe 2 meds came through 30 tabs except Ondansetron. That came into Walgreens in 9 tabs. I told my Onco about this and shown him the Rx bottle that had only 9 pills and written as 9 tabs on the bottle. He puts it through again for 30 tabs and once again it comes back 9. So my husband calls Escripts and they tell him the drug is restricted due to either cost or abuse. And what we can do is give a 800 number to the Dr so he can up the quantitiy to 30. So I did this. He calls me back saying Escripts had him on hold for a very long time and then hung up on him. (I know its what they do because last year they did the same to Walgreens when trying to resolve an issue w another Rx) These little aholes think they are Drs and well I dont have to use them but I think people that do this are trash and should not be allowed near humans and medication. I am going through hell but they dont give a sht. I will be taking 4 rounds of stronger chemo and would be nice to have the 30 pills in case I need relief from any side effects, especially nausea. I have been lucky with this last chemo but this next one has me nervous. And Escripts doing these restrictions adds to depression and sleepless nights. I 100% hate this company and if I need GoodRX i will use them. There is no restrictions there.

Horrible company. Today while trying to refill my prescriptions, I found out they just stopped one. They did not notify me, consult my doctor or anything. How can a pharmacy just do this? For the record, I take anti-rejection medication. My life literally depends on my medication. This isn't the first bad experience I have had with this pharmacy. They deserve a negative 100 star rating.

Run Far! Four times this year, Express Scripts has either never shipped my meds, then screwed up my ability to get them anywhere else saying their computer messed up but it shows it was in shipping. Once again, I will go weeks without my life saving medication. No remorse, no fix, hobbling my ability to get meds anywhere else.. cuz it's In The System

The issue is ongoing, not just a single calendar date. Express Scripts owns multiple businesses and co-mingles corporate names on statements so they can pretend to have no responsibility for crediting your balance accurately or sending out the Rx in a timely manner. The employees will ask your name and birthdate several times on the pretense of assisting but actually only put you on hold or transfer you to someone else who does the same thing. They took $2000 maximum annual copay for part D Medicare out of my grant account twice. They refused to admit the error. Only after I got the BBB involved and spoke on a recorded line with my grant foundation and conference called the express complaint department did they issue a refund. They cause too much stress which is a serious health hazard. They say your rx is being processed and the pharmacist will call you tomorrow. It's like the Disney song " tomorrow never comes"! When you call again a few days later they say they never received your order, or the doctor needs to update the portal or you need to pay the maximum annual copay Again! They send the claim to Medicare insurance like they sent the Rx the customer! It is similar to a carnival game where you are destined to lose, like the game when the guy keeps mixing up the cups and tell you follow along and pick the cup with the ball....but the ball is really in their pocket! (From the drugs to the billing is a monopoly so they can get away with anything)