Express ScriptsReviews of express-scripts.com

I have been calling concerning my diabetes medication since 20 May. Today is 27 May 2026 and I am still getting the run around. Each time I call I am told a different thing. I have contacted my old pharmacy, called my doctor, changed what was on the script... STILL NO MEDICINE. I receive a cold medicine, which I understand is only mailed out on Thursday. Now I am told it will probably not be delivered until next week (June). I AM OUT OF MY MEDICINE!

Repeated errors filling prescriptions. LONG wait times on the phone. Don't even try to update a prescription with a new dosage. It will take you hours and weeks to accomplish. Awful corporate process. They may have the lowest prices but you cannot easily get your medications. Businesses should be declining this as part of an insurance medication plan. You are being forced in for coverage with insurers. Rich getting richer is all this is and services continue to decline.

USE ANOTHER PHARMACY IF POSSIBLE!!! Due to the general incompetence of every department at Accredo (part of Express Scripts/Evernorth), my medication and treatment are officially a month past due. Accredo is incapable of processing anything in a timely fashion. Additionally, they tried to file my claims in a way that would result in my having to pay a huge cash amount to them, rather than processing it through the submitted prior authorizations (which would mean they received a lower, negotiated, fee from insurance/pharmacy benefits). They kept trying this particular money-grabbing tactic for well over a week. Once we finally got them off of that track, and got the shipment scheduled, they somehow managed to miss getting the medication onto the FedEx truck, resulting in YET ANOTHER UNECCESARY DELAY. I have spoken with people as high up as I have been allowed, with Hazel, a supervisor, being the latest person to try and explain away Accredo's failings. All I get it a bunch of apologies, and a guarantee that it will not happen again. Considering they have failed at every single task they have been given, I do not have much hope. It is also worth noting that in their attempts to explain away the company's (and its employees) shortcomings, I have been silenced. They simply will not hear what I have to say, choosing instead to ramble aimlessly, making up excuses that do not actually excuse what has occurred. No one at the company cares about your health. They simply want to make as much money off of each patient as they can, and they WILL absolutely sacrifice your health to ensure they get money from patients, and not the lower prices they would receive from benefits providers. I, unfortunately, have no choice but to use Accredo as my prescription benefits manager is Express Scripts, who gave me no choice but to go through Accredo.

Express scripts began a policy on January 1 of requiring your prescriptions to be for a 35 day or more. New York State does not permit filling controlled substance prescriptions for more than 30 days. Therefore express scripts does not fill prescriptions for controlled substances in the state of New York. However, express scripts did not inform their customers of the affect of their new rule on their New York State customers. It took me three weeks, 12 emails and two phone calls until I figured it out.

Horrible service and non existent Customer Service. I paid extra for expedited shipping and never got it. Asked for refund and crickets from them. Medicare should not do business with sheisters.

Express scripts 0 Stars Express scripts experience as an employee 2022/ 2025 was Poor experience as you can see reviews all across the board at 2 stars. This is a poor rated company to work with. Any dedicated employee or recommend other options. Stress levels are high work life balance is low. I worked for Express Scripts from 2020–2021 after returning to the workforce following injury in 2015. I was very grateful for the opportunity and excited to be back at work. During training I performed very well and was proud of how quickly I was able to learn the role and contribute. I was knocking it out of the park. While I appreciated the chance to work at CIGNA express scripts, st. Louis, Missouri, Wfh and the training program provided, I found the work-life balance to be challenging. Expectations were high, and maintaining a healthy balance between work and personal life was difficult. My experience with management was also challenging at times. Team manager was difficult to work with, and communication and support were not always as constructive as promised during training. I prefer resolution over conflict, so I made several attempts to address concerns and give the situation time to improve. Overall, I remain thankful for the opportunity to return to the workforce and for the skills I gained while working there. However, improvements in management support and employee work-life balance could make the experience better for future employees. Respect dignity, trust promised prior to employment would make work life balance, more efficient. On 3-11-3026. Within the CIGNA organization, I tested the nurses line. I called CIGNA nurses line and spoke with nurse expert Kelli with an I. Ha Maybe express script should learn from their CIGNA nurses line that I earned 5 stars! CIGNA express scripts- St. Louis Mo. My experience- Poor management, causing concerns to the health of many (victims) not treated with respect as valued customers are requested to transfer medication to home delivery. Sad. Why the unlawful practices Cigna - express scripts, St Louis Missouri? My experience and opinion. You can see reviews across the board on many different reviews platforms. I was not able provide a Google review because it doesn’t exist? Really CIGNA Express Scripts St Louis Mo. I highly recommend finding another option for employment rather than working alongside poor management, and absolutely no work life balance. Please No more spam, Mary! Thank you. Zero stars to two stars review Kelly L

My doctor writes the prescription and sends it to EXPRESS SCRIPTS. Their pharmacist takes it upon himself to modify my prescription. When I called them about it he said I didn't need that much and he changed it. He is not my doctor, had to contact my senator to get it fixed. My refill is due and I ordered it today, looking forward to the same stunt. It's all about them saving them money, and my meds are paid by the US govt for retired military.

Used for years on occasion. Problem is if you CANCEL and say you no longer want/use a prescription - if it is automatically updated by doctor they REFILL without your consent or knowledge. THIS IS WRONG. Then I call and say cancel my account and they can't - I am connected thru my insurance? SCAM