explodely.comReviews of explodely.com

Response from explodely.comJun 24, 2026

Hey Scott, We’d like to clarify that Explodely and the sellers operate as separate entities. While we initially connect buyers with sellers to help resolve concerns directly, we always step in when needed to assist our buyers and ensure they are supported. We take all complaints very seriously and also honour our 60-day money-back guarantee. We are not able to find your order using only your name. We want to support you and kindly ask you to send an email to [email protected] with your order details and we will refund your purchases immediately. Team Explodely

Response from explodely.comJun 23, 2026

Hey Chris, We’d like to clarify that Explodely and the sellers operate as separate entities. While we initially connect buyers with sellers to help resolve concerns directly, we always step in when needed to assist our buyers and ensure they are supported. We take all complaints very seriously and also honour our 60-day money-back guarantee. We are not able to find your order using only your name. We want to support you and kindly ask you to send an email to [email protected] with your order details and we will refund your purchases immediately. Team Explodely

Response from explodely.comJun 20, 2026

Hey Lynn, We want to clarify that Explodely and the Seller you purchased from are two separate entities. We want to ensure that we are a legit company and take all complaints very seriously. We also honour our 60-day money-back guarantee. We are not able to find your order using only your name. We want to support you and kindly ask you to send an email to [email protected] with your order details and we will refund your purchases immediately. Team Explodely

Response from explodely.comJun 13, 2026

Hi Lalaine, Response times can vary depending on the nature of the request and any required coordination. That said, we’ve reviewed your case and can confirm that our Support team communicated with you in a professional and timely manner, while taking the appropriate steps to ensure the seller addressed your request, which would have led to a refund directly through them. However, to help expedite the process, we escalated this internally and have now processed the refund for your order. For clarity, Explodely and the seller operate as separate entities. However, we always honour our policies and remain available should you need any further assistance. Team Explodely

Response from explodely.comJun 8, 2026

Hey Adela, We’ve reviewed your ticket and can see that our Support team communicated with you in the utmost professional manner and did take the appropriate steps to ensure the seller addressed your request, which would have led to a refund of your purchase directly with them. However, to help speed up the process we have escalated this internally. As a result, we’ve now processed refund for your orders. For clarity, the seller and Explodely operate as separately, but please be assured we always honour our 60-day money-back guarantee and we’re here to help if you need anything else. Team Explodely

Response from explodely.comMay 27, 2026

Hi Kelvin, We’d like to clarify that Explodely and the sellers operate as separate entities. In your case, we can see that the transactions have already been disputed and charged back by your bank, which means the amounts have been reversed through your payment provider. As a result, there is no further action we can take from our side on these transactions. However, if you need any clarification or assistance with anything else, please feel free to reach out—we’re here to help. Team Explodely

Response from explodely.comMay 23, 2026

Hey, We want to clarify that Explodely and the Seller you purchased from are two separate entities. We want to ensure that we are a legit company and take all complaints very seriously. We also honour our 60-day money-back guarantee. We are not able to find your order using only your name. We want to support you and kindly ask you to send an email to [email protected] with your order details and we will refund your purchases immediately. Team Explodely

Response from explodely.comMay 21, 2026

Hi Delores, We take concerns like this very seriously and would like to clarify a few important points. Our records show that separate purchases were made for digital products from one of our independent sellers (Z9 Profit). These transactions were completed directly on your device and successfully verified through secure authentication, which requires active confirmation by the cardholder. Please note that Explodely does not store or have access to customers’ credit card details, nor do we initiate any charges without user authorisation. All payments are processed securely through our payment partners, and access to purchased products is provided immediately after a successful transaction. As you requested a refund, we have already processed refunds for all your purchases in line with our 60-day money-back guarantee. The refunded amount should reflect in your account shortly, depending on your bank or payment provider. If you need any further assistance, please feel free to let us know—we’re here to help. Team Explodely