I've been taken by this service for several years with no refunds followed through. I've lost hundreds of dollars through this app. I believe this app should be marked as a scam across all platforms
Response from explodely.comJul 31, 2026
Hi Joyce,
We take such claims seriously and have reviewed your account activity.
For clarity, Explodely operates as a payment platform, while the products and services are provided by independent sellers.
However, to safeguard the interest of our buyers we always step in when needed for refunds.
To help speed up the process we request you send an email to [email protected] with your order details and we will refund your purchases immediately.
Team Explodely
BB
Brenda B.
Shity can't get money refunded don't…
Shity can't get money refunded don't respond back say nkind find ticket
Response from explodely.comJul 31, 2026
Hey Brenda,
We want to clarify that Explodely and the Seller you purchased from are two separate entities.
We want to ensure that we are a legit company and take all complaints very seriously. We also honour our 60-day money-back guarantee.
We are not able to find your order using only your name. We want to support you and kindly ask you to send an email to [email protected] with your order details and we will refund your purchases immediately.
Team Explodely
CB
Connie B.
Please read, Explodely SCAM
WARNING: DO NOT ENGAGE WITH THIS COMPANY!
I purchased $782 worth of what I believed would be a solution to the money withheld from my interactions with unknown companies. I paid extra for their assistance, as it seemed challenging for me. Within a few days, I had an accident that required surgery to reset a broken bone in my lower leg. Since I lack medical coverage, I needed my cash refunded to cover the expenses.
I requested a refund, as the company had a “60-day Money Back Guarantee.” However, I received an offer for more training and assistance in using their service. Clearly, they hadn’t read my request; they simply sent me an automated response.
I tried again, and they explained that they were merely a collection center for various companies. They provided me with a lengthy list of links so that I could directly contact and collect from these companies. I felt that should be their responsibility, but due to the urgency of my situation, I complied with their absurd response.
I wrote a review detailing the situation, but they offered my refund if I deleted it. Naively, I removed the review without any results. I started again, explaining the situation and requesting my refund. I still can’t believe their response. They offered to trade me for products they claim are more expensive.
WHAT ON EARTH? How in the world do they think this will help me with my urgent need for surgery? This has to be the most incompetent scammers or thieves I’ve ever encountered.
I’m turning this matter over to my State’s Attorney General’s Department, my financial institutions’ fraud department, an attorney from JustAsk, and posting it here.
PLEASE SAVE YOUR MONEY AND READ REVIEWS! I wish I had done so. I would have likely had my surgery by now. GOOD LUCK AND BE CAREFUL!
Response from explodely.comJul 31, 2026
Hi Connie,
We’ve reviewed your case and can confirm that your purchases have already been refunded in line with our 60-day money-back guarantee.
If any specific order remains unaccounted for, we request that you share the relevant order details with our support team at [email protected] so it can be reviewed and resolved promptly.
For clarity, Explodely operates as a payment platform, while the products and services are provided by independent sellers. That said, we ensure our refund policies are upheld where applicable.
We remain available should you need any further assistance.
Team Explodely
JH
Jim H.
I paid $66.97 for what turned out to be…
I paid $66.97 for what turned out to be a scam and received nothing in return. I need assistance in getting my money refunded or receiving the compensation that was advertised. I realize that I made a mistake, and I'm hoping you can help me in any way.
Jiim Helfenbein 808-990-3681
Response from explodely.comJul 31, 2026
Hi Jim,
We’ve reviewed your case and can confirm that your purchases have already been refunded in line with our 60-day money-back guarantee.
As a platform, sellers operate independently, but we ensure that buyer protection policies are upheld where applicable.
If you need any further assistance, feel free to reach out.
Team Explodely
MP
Mark P.
This is bye far the worst company, that I have ever dealt with!
This company sucks, and they don’t issue refunds, and also when you call there customer service number for a refund, they leave you on hold for over 20 minutes, and then your call gets dropped from them! I highly recommend and advise you to never do business with this very shady company ever! And also they told me if I don’t erase this message, that I’m writing on trust pilot, that there not going to give back my refund!😡😡😡
Response from explodely.comAug 2, 2026
Hi Mark,
Thank you for sharing your concerns.
We’ve reviewed your case and can confirm that refunds are already processed in accordance with our 60-day money-back guarantee.
We’d like to clarify that Explodely and the sellers operate as separate entities. While we initially connect buyers with sellers to help resolve concerns directly, we always step in when needed to assist our buyers and ensure they are supported.
Team Explodely
DK
Donna K. A.
Elon Musk was looking for people to…
Elon Musk was looking for people to train Ai. I wanted in. I purchased the product.. but instead of going through it said that I had inseficient funds. The next day I went to the bank and asked for my statement of transactions from my bank. The statement says the transaction went through on 7/09/26, the day I bought the product. But trying to get explodely to give me the product?. They won't. They tell me to ask for a refund and I need the order number, which I don't have because it said I had insufficient funds and the purchase was not made. The bank paid them. I have proof. My bank statement!! I send them pics of the statement, and they close the ticket. Seems like it's the company that collects the money that is the scammer. I rTe explodely a minus 100.
Response from explodely.comAug 2, 2026
Hi Donna,
Thank you for sharing your concerns. Based on our records, we’re unable to locate a completed order associated with the details provided, which is why an order ID is typically required to trace and verify a transaction within our system.
In some cases, bank statements may show a pending or authorised charge that does not result in a completed transaction on our platform. If the payment was not successfully completed, the amount is usually automatically reversed by the bank.
That said, we’re happy to review this further. Please contact our support team again with any additional details available (such as date, amount, or email used at checkout), and we’ll assist you in verifying the transaction.
For clarity, Explodely operates as a payment platform, while the products are managed by independent sellers.
Team Explodely
FS
FRANCIS S.
INEFFICIENT/INEFFECTIVE SUPPORT
I HAVE TRIED MULTIPLE TIMES TO MAKE A &67.00 PAYMENT INITIALLY BLOCKED BY BANK AS FRAUD/DENIED; SUBSEQUENTLY, AFTER CLEARANCE, UNSUCCESSFUL ATTEMPT VIA CONTACT SUPPORT AND SUPPORT ONLINE (CLOSED)
Response from explodely.comJul 6, 2026
Hey Francis,
We’d like to clarify that payment attempts can be declined due to bank-side security checks or verification requirements, even after initial clearance.
We recommend retrying the transaction using an alternative payment method or getting in touch with your bank for assistance as we have no control over that.
Team Explodely
NB
Nell B.
False info
I was told no selling. Then when I did not upgrade it has been useless to me
I have not seen a penny from the money I paid .
Response from explodely.comJul 7, 2026
Hi Nell,
We want to clarify that Explodely and the Seller you purchased from are two separate entities.
We want to ensure that we are a legit company and take all complaints very seriously. We also honour our 60-day money-back guarantee.
As you requested a refund, we have already processed refund for your purchase. The refunded amount should reflect in your account shortly, depending on your bank or payment provider.
Team Explodely
