Lora W.
I have purchased several products from…
I have purchased several products from them. After making payment, you are supposed to obtain access to the product. Not once did that happen. I have sent dozens of emails to support with no resolutions This has been three weeks now, and still cannot access what I have bought..They refer you t the order lookup to contact the seller with any issues. I have sent them screenshot after screen shot of the errors I get trying to go through their order look up, asked them for a list of th products I purchased so I can contact them myself....Nothing. The responses they give look like they did not even read the email and what problems I am experiencing I tired calling billing. Waited on hold several times a couple of times only to be hung up on when the line is no longer busy. I finally got ahold of someone today, that I explained the problem to, asked for a list and was told he would send a request o support The most frustrating and disappointing online company I have ever dealt with. They promise the world and you GET nothing.
Response from explodely.comOct 5, 2026
Hi Lora, We’re sorry to hear about your experience. Access to products is handled by individual sellers, but we step in when issues are reported. Please contact our support team with your order details so we can review your case and assist you. We take these concerns seriously and will ensure it is properly handled. Team Explodely



