explodely.comReviews of explodely.com

Response from explodely.comFeb 26, 2026

Hey Jodi, We’ve carefully reviewed your account and can confirm that there was only one transaction associated with your name, and that charge was successfully refunded. We did not find any additional charges linked to your account. Please note that Explodely is a legitimate company and does not store customer card details or have the ability to charge cards without explicit user authorization. All payments are processed securely through our payment partners. If you believe there is a charge you did not authorize, we kindly ask you to share official bank or PayPal statements showing a payment descriptor that clearly references Explodely to our support email: [email protected]. If such a charge is identified, we will be happy to investigate further and assist accordingly. Based on our records, the refunded transaction confirms that our systems are working as intended and that we honor legitimate refund requests. We remain available to help and are committed to resolving any genuine concerns. Team Explodely

Response from explodely.comFeb 26, 2026

Hi Steve, We’ve reviewed the support tickets you opened and can confirm that your purchase was refunded nearly a month ago. Please note that we always honor our 60-day refund guarantee. For clarity, the seller and Explodely operate as separate entities, though we do our best to support customers throughout the process. If you believe there is any discrepancy, please feel free to contact us at [email protected], and we’ll be happy to look into it further. Kind regards, Team Explodely

Response from explodely.comFeb 25, 2026

Hey Dean, We’ve reviewed your ticket and can see that our support team assisted you promptly, and your purchases have already been refunded. We want to clarify that the seller and Explodely operate separately, but please be assured we always honour our 60-day money-back guarantee. We’re here to help if you need anything else! Team Explodely

Response from explodely.comFeb 24, 2026

Hey Jesse, We’ve reviewed the tickets you submitted and can see that our Support team did take the appropriate steps to ensure the seller addressed your request, which would have led to a refund of your purchase directly with them. However, to help speed up the process we also escalated this internally. As a result, we’ve now processed a refund for all your orders. For clarity, the seller and Explodely operate separately, but please be assured we always honour our 60-day money-back guarantee and we’re here to help if you need anything else. Team Explodely

Response from explodely.comFeb 23, 2026

Hey Glenda, We want to assure you that Explodely is a legitimate platform, and we always honor refunds under our 60-day money-back guarantee. We’ve reviewed the support tickets you submitted, and our team did attempt to assist however, we did not receive a response from you at that time. That said, to ensure this matter is resolved, we have now processed the refunds for all eligible purchases made within the 60-day refund period. If you need any further assistance, our support team is always here to help. Team Explodely

Response from explodely.comFeb 21, 2026

Updated reply: Hi Lauren, We’d like to clarify a few points regarding your refund request. Explodey fully honors refund requests in accordance with our 60-day money-back guarantee. We do not delay refunds. When we initially searched for your order under the name “Lauren,” we were unable to locate it because it returned thousands of results. For that reason, we asked for additional details. Once you provided your email address, we were able to locate your order and promptly process your refund. We would also like to address a couple of statements you mentioned. You referred to speaking with someone named “Tabon K.” We do not have anyone by that name employed at Explodey. It is likely that you were in contact with the seller’s support team. As previously explained, Explodey operates as a platform, and the sellers are separate entities. If a seller declines a refund request, you are always welcome to contact us directly. If your request is within the eligible refund period and meets our policy criteria, we will step in and issue the refund — as we did in your case. Thank you. Team Explodely

Response from explodely.comFeb 17, 2026

Hi John, We’d like to confirm that our support team has already processed your refund, and it should reflect in your account shortly. Just to clarify, Explodely and the Seller you purchased from are two separate entities. If anything like this happens again, please reach out to us directly and we’ll get it sorted quickly, as we offer a 60-day money-back guarantee. Team Explodely

Response from explodely.comFeb 16, 2026

Hey Roger, We want to ensure that we are a legit company and take all complaints very seriously. And we honour our 60-day money-back guarantee. We also want to clarify that Explodely and the Seller you purchased from are two separate entities. We are not able to find your order using only your name. We want to support you and kindly ask you to send an email to [email protected] with your order details and we will refund your purchases immediately. Team Explodely