explodely.comReviews of explodely.com

Response from explodely.comMar 16, 2026

Hi Ronda, We reviewed your tickets on our helpdesk and can confirm that our Support team did take the appropriate steps to ensure the seller addressed your request, which would have led to a refund of your purchase directly with them. Please note that Explodely and the individual sellers on the platform operate as separate entities. However, to help speed up the process we also escalated this internally. As a result, we’ve now processed a refund for all your orders as we always honor our 60-day money-back guarantee. Our support team reviews every request carefully and works to resolve issues as quickly as possible. Team Explodely

Response from explodely.comMar 16, 2026

Hi Derek, We want to clarify that Explodely is a legitimate platform and we take customer concerns very seriously. We always honor our 60-day money-back guarantee for eligible purchases. Our Support team did take the appropriate steps to ensure the seller addressed your request, which would have led to a refund of your purchase directly with them. However, to help speed up the process we also escalated this internally. As a result, we’ve now processed a refund for all your orders. Please note that Explodely and the individual sellers on the platform operate as separate entities. Our support team reviews every request carefully and works to resolve issues as quickly as possible. Team Explodely

Response from explodely.comMar 11, 2026

Hey Randy, For clarity, the seller and Explodely operates separately, but please be assured we always honour our 60-day money-back guarantee. We checked and our Support team did take the appropriate steps to ensure the seller addressed your request, which would have led to a refund of your purchase directly with them. However, to help speed up the process we also escalated this internally. As a result, we’ve now processed a refund for your orders. Please let us know if you need anything else. Team Explodely

Response from explodely.comMar 9, 2026

Hey Jackie, Explodely is a legitimate platform and we always honour our guarantees while working to resolve customer concerns promptly. We are unable to locate any purchase or support request associated with your name in our system. Please contact us directly at [email protected] using the email address linked to your purchase and share your order details so we can look into this for you. Team Explodely

Response from explodely.comMar 6, 2026

Updated Message: We have gone ahead and refunded your purchases baed on the details you shared. Thank you Original Message: Hey Tania, We want to ensure that we are a legit company and take all complaints very seriously. We also want to clarify that we do not have a person named Luan in our support team, and our support team responds to every request promptly. We also honour our 60-day money-back guarantee. We are not able to find your order using only your first name. We want to support you and kindly ask you to send an email to [email protected] with your order details and we will refund your purchases immediately. Team Explodely

Response from explodely.comMar 4, 2026

Hey Edgar, We want to clarify that any additional products presented are always optional. We also want to clarify that the seller and Explodely operate separately, but please be assured we always honour our 60-day money-back guarantee and have already refunded your purchases. We’re here to help if you need anything else! Team Explodely

Response from explodely.comMar 4, 2026

Added Later: Hey Cheryl, We have gone ahead and refunded all the 3 purhcases under the email you shared. The refund should be credited to your account soon. Thank you Original message: Hey Cheryl, We want to clarify that Explodely and the Seller you purchased from are two separate entities. We want to ensure that we are a legit company and take all complaints very seriously. We also honour our 60-day money-back guarantee. We are not able to find your order using only your first name. We want to support you and kindly ask you to send an email to [email protected] with your order details and we will refund your purchases immediately. Team Explodely

Response from explodely.comMar 2, 2026

Hi Charles, We’re sorry to hear about your frustration and would like to clarify a few important points. You contacted our support team very recently, and due to the weekend and a high volume of inquiries, your request had not yet reached the standard response window. As mentioned in our policy, our agents respond within 24–48 hours, and unfortunately this time was not given before the review was posted. That said, we want to be very clear that we stand by our 60-day money-back guarantee. Your purchases have now been fully refunded, in line with this policy. We'd also like to point out that the email you used to purchase was incorrect (with an extra "c" at the end) we have still found the correct purchases and refunded them. Please also note that Explodely and the seller operate as separate entities. We take all complaints seriously and always aim to resolve concerns fairly when given the opportunity. If you have any further questions, our support team remains available to assist you. Team Explodely