explodely.comReviews of explodely.com

Response from explodely.comApr 2, 2026

Hi Hollis, We’ve reviewed your tickets on our helpdesk and can confirm that all your queries were responded to by our support team. Additionally, your refund request was processed, and all your purchases were refunded on March 20th. Given this, the concern raised does not accurately reflect the actions taken, as a proper and satisfactory resolution has already been provided from our end. We’d also like to reiterate that we are a legitimate company and we always honor our 60-day money-back guarantee. Team Explodely

Response from explodely.comApr 2, 2026

Hey Dave, We want to clarify that Explodely and the Seller you purchased from are two separate entities. I’ve reviewed your ticket and can see that our Support team did take the appropriate steps to ensure the seller addressed your request, which would have led to a refund of your purchase directly with them. We want to ensure that we are a legit company and take all complaints very seriously. We also honour our 60-day money-back guarantee and have already refunded your purchase. Team Explodely

Response from explodely.comApr 1, 2026

Hey Charlotte, I’ve reviewed the ticket you opened with us and can see that our Support team did take the appropriate steps to ensure the seller addressed your request, which would have led to a refund of your purchase directly with them. However, to help speed up the process we escalated this internally. As a result, we’ve now processed a refund for your orders. We’d also like to clarify that Explodely and the seller operate as separate entities. While we initially connect buyers with sellers to help resolve concerns directly, we always step in when needed to ensure our customers are supported and that our 60-day money-back guarantee is honored. Team Explodely

Response from explodely.comMar 30, 2026

Hi Larry, We understand your concern and would like to clarify that as a platform, we do not set the prices. All pricing is determined entirely by the individual sellers, and we are required to reflect the price set by them on the marketplace. If you’d like, you can reach out to our support team and we’ll be happy to check if any discounted pricing is available—however, this is subject to the seller’s settings and not something we directly control. We also responded to your request on our helpdesk and did our best to assist you. Given this, we feel the 1-star rating may not fully reflect the support provided, and we’d truly appreciate it if you would consider updating your rating. Thank you for your understanding. Team Explodely

Response from explodely.comMar 27, 2026

Hey Timothy, We want to clarify that Explodely and the Seller you purchased from are two separate entities. We want to ensure that we are a legit company and take all complaints very seriously. We also honour our 60-day money-back guarantee. We are not able to find your order using only your name. We want to support you and kindly ask you to send an email to [email protected] with your order details and we will refund your purchases immediately. Team Explodely

Response from explodely.comMar 31, 2026

Hello Alan, We requested your details but haven’t received a response yet. At the moment, we’re unable to locate any order using only your first name, and we also couldn’t find any ticket from you in our helpdesk. We’d really like to assist you, so please send us an email at [email protected] with your details, and we’ll be happy to look into this for you. Thank you, and have a great day! Team Explodely

Response from explodely.comMar 25, 2026

Hi Kristi, We’ve reviewed your case and can confirm that our support team initially connected with the seller to help resolve your request. As the issue was not resolved on their end, we’ve now gone ahead and processed your refund even after the 60 day refund period. Please note that Explodely and the seller operate as separate entities. While we first aim to connect buyers with sellers for a direct resolution, we always step in when needed to ensure our customers are protected and supported. Your refund should reflect in your account within the next few business days. Team Explodely

Response from explodely.comMar 21, 2026

Hi Steve, I’ve reviewed your ticket and can see that our Support team did take the appropriate steps to ensure the seller addressed your request, which would have led to a refund of your purchase directly with them. However, to help speed up the process we also escalated this internally. As a result, we’ve now processed a refund for your order. Please allow a few business days for the amount to reflect in your account. For clarity, the seller and Explodely operate as separate entities. While we aim to connect buyers with sellers first, we always step in when needed and honor our 60-day money-back guarantee to ensure our customers are protected. If you need any further assistance, please feel free to reach out. Team Explodely