expertwhitening.comReviews of expertwhitening.com

Response from expertwhitening.comMar 11, 2019

Dear Stella We apologize but have not received any emails from you? However, based on your comments, the gel is not old at all but rather a sign that you are receiving a very high quality teeth whitening gel. Slight Crystallization at the tip of the syringe of the higher percentage gels (35% and 44%) is normal. This indicates that you are receiving the finest quality gel available on the market and guarantees whitening results, every time. If you do not have some crystals in the higher percentages you are receiving an inferior product. Why does this crystallization happen? Carbamide Peroxide has a saturation point of 30%. After 30% the remaining percentage forms tiny crystals in the gel, which tend to gravitate towards the tip of the syringe. Sometimes making the gel hard to squeeze out. This happens sometimes after a long transit to its destination. How do you dislodge/ activate the crystals? Remove syringe cap. . Insert a paperclip (or similar object) into the opening of the syringe to dislodge the crystals and very slightly move your plunger. (.This mixes the crystals back into the gel.) . We apologize for your frustration. Regards Customer Care

Response from expertwhitening.comJan 4, 2019

Dear Gary, We are sorry to hear that the product did not suit your expectations. You ordered the 44% strength gel which is the strongest available. We offer no explanation as to why you may have though the product too weak.

Response from expertwhitening.comDec 21, 2018

Dear Amy. we are sorry to hear your response to expertwhite gels, especially when using the 22% which is the most recommended strength by dentists. If your gums were sore after whitening, it sounds as though you were putting too much gel in your trays and it was pushing out of the trays when placed over teeth. Our instructions recommend wiping excess gel off gum line. With regards to not experiencing any whitening results: There are a few reasons that some people (less than 3%) of people do not experience the whitening results. The intrinsic (inside) part of the tooth has been damaged due to some of the following reasons: 1) Being exposed to tetracycline / antibiotics as a child. 2) Over fluoridated drinking water or over supplementation of fluoride as a child or damage to the tooth. 3) When the teeth are stained early in life, as they are developing in the child, will be harder to remove with any teeth whitening procedure other than successful removing of surface stains . 4) Humans are born with one of 3 natural colors to their teeth. White yellow and gray. Teeth whitening will get teeth white as they can be, but the natural tooth hue will always be there. We hope you are experiencing results with the removing of surface staining. You are always welcome to return the product for a refund, but will need to request an RMA. If none of the above are pertain to you, then you should definitely achieve amazing whitening results .The key is to whiten once a day for 5-7 days in succession. You are welcome to return the product for a full refund. Should you choose to return them, please ship to Expertwhitening Returns RMA# 5527 Amy Termini 2200 Vista Hogar Newport Beach CA 92660 Please ensure that your shipment has tracking as no refunds without returned products.

Response from expertwhitening.comDec 20, 2018

Dear Hasna, we apologize for your frustration. We wish that you had reached out to us first and given us a chance to ship a replacement order if your shipment had not arrived. We apologize for the frustration and have shipped a replacement order today. Warm Regards and Happy Holidays.

Response from expertwhitening.comOct 15, 2018

Dear Aman We apologize for the frustration. Your original order went missing in transit and upon notification on the 5 October we shipped a replacement (same day). We have tracked your order: Your item departed a transfer airport in LONDON, UNITED KINGDOM on October 10, 2018 at 12:03 pm. The item is currently in transit to the destination. You should receive it in the next couple of days. Once again we apologize for the frustration you experienced.