ExpandiReviews of expandi.io

I've been using the platform for several weeks now. I've previously used no less than 5 other tools for outreach on LI. This is far and away the best platform I've utilized. I've not even maximized my capabilities with the functions. Today I had my 1:1 with Neville. He was able to relate things to me very quickly. As I have a great deal of experience, it was awesome that he could meet me where I needed him to. To the management at Expandi: If you refrain from executing these 1 on 1's you will inevitably create more churn. Aside from the negative comments about payments (which hopefully you've fixed), it sounds like a lot of the grief has come because people didn't know how to use the platform. You have an exceptional product but that's not enough. You need customer support to help people become successful with the product. While I understand the cost involved with that, there needs to be some middle ground. I understand that accounts with 3 or more people get a CSM, you should still have someone check-in quarterly. Not sure if this is offered but it'd be highly valued by me.

Neville was polite and very informative. He did not a novice like me feel less important to Expandi. While I do understand that he had a time limit, he gave me more than enough information to prepare me to get the most out of the software. Now it's up to me to make the most of it. But it's comforting to know that they have a knowledgeable team willing to help along the way.

Great introduction, flexible in the availability of the instructors and creating beneficial insights why it is needed to set up a campaign a certain way.

The trainer was amazing and the onboarding session great to get me starting... I could not kickstart without it

Neville was really helpful. I'm excited to get to work on the items we reviewed.

As a new LinkedIn Premium subscriber, my account is currently unable to access the Premium features for some reason and I'm working with LinkedIn support to get that resolved. As a result, I was unable to utilize the Expandi.io 7-day trial. However, during my onboarding call with Neville today, I discovered all the amazing features available to me through Expandi.io and once my LinkedIn Premium subscription is fixed I plan to sign up.

Neville was very helpful in guiding me through the functionality of the platform and making campaigns. Would recommend!

The person on the support desk (Karthik) was willing to stick with me until my issue was resolved - responding to my request in the way that I had indicated would support me best. Thanks!