ExoticsnacksReviews of exoticsnacks.com

Response from ExoticsnacksMar 4, 2025

Thank you for your feedback, and we apologize for the condition of the chips. The chips you ordered are packaged in a tube, similar to Pringles-style packaging. Even with the best care in packaging, there is still room inside the tube for the chips to move around. This is a common issue with tube-style packaging. In fact, even if you purchase a tube of Pringles from a store and take it home, you’ll likely find a few broken pieces inside. When items are shipped, they go through various handling processes, and unfortunately, carriers don’t always handle packages gently. As a result, the chips can get crushed during transit, which is something that is beyond our control.

Response from ExoticsnacksFeb 7, 2025

SyOnna, we understand that shipping delays can be frustrating, but it’s important to clarify that this issue was entirely due to USPS transit delays and not something within our control. Your order was placed on 1/26/2025, processed within our standard 2–3 business day timeframe, and shipped out on 1/28/2025. The original estimated delivery date was 2/3/2025, but USPS tracking showed a delay in transit with no updated delivery date available. Despite this being a carrier issue, we actively assisted by checking with USPS, keeping you updated, and explaining that we are not a shipping company—we fulfilled our part by shipping your order on time, but transit delays are solely handled by USPS. Unfortunately, rather than acknowledging this, you repeatedly placed blame on our business and refused to accept the information provided. Additionally, you resorted to using offensive language and threatened to leave a negative review, despite our continued efforts to assist you. While we understand your frustration, this review appears to be misdirected, as the delay was caused by USPS and not our service. We believe feedback should be fair and placed on the appropriate party responsible. We encourage you to continue monitoring your tracking details or contact USPS directly for further updates. If there’s anything else within our control that we can assist with, feel free to reach out.

Response from ExoticsnacksFeb 7, 2025

Thank you for your kind words! We’re so glad you enjoyed the drink and that everything arrived safely. We appreciate your support and look forward to serving you again!

Response from ExoticsnacksFeb 4, 2025

Thank you so much for your 5-star review! We’re thrilled to hear you enjoyed the fast delivery and loved the product. We can’t wait to have you order from us again—happy snacking until then!

Response from ExoticsnacksFeb 4, 2025

Thank you for the amazing review! We’re so glad you had an excellent experience and loved the product. We look forward to your next order—happy snacking!

Response from ExoticsnacksFeb 4, 2025

Thank you for your wonderful review! We’re thrilled you finally found the wasabi-flavored chips you’ve been searching for and that they arrived quickly. Enjoy the bold, spicy crunch, and we look forward to your next order!