Express Medical SupplyReviews of exmed.net

Exactly as ordered and expected on time.

Exceeded expectations. X x x x

Mostly I've good experience and friendly advice.

I LIKE PRODUCTS SELECTION AND SERVICE BUT SHIPPING RATES ARE NOT IN LINE WITH FED OVERNIGHT SHIPPING AS MUCH AS ORDER

I was searching for a product that would help my mother put on her compression hose with her severe arthrits. I was able to call and talk to a real person at Express Medical Supply who could answer my questions. I ordered the product they recomended and it has been extremely helpful in helping my mom. If I had to say there was one thing that made this shopping experience better it was being able to talk to a person and not having to communicate through e-mails or a long chain of "press nows"

I bought some Curity All purpose sponges, It was hard to find on the web packages with 200 sponges and Express Medical Supply gave the best price. However the delivery took more than I expected.

Navigating through the website is easy and you can simply add things to your cart as you shop. If you change your mind while shopping its easy to go to your cart and remove items without starting over. Upon checking out you can see your total before confirming purchase. Free shipping is offered at $95 which in my eyes is a little high, other med. supply stores offer free shipping at $75 but not as good a selection, I would like to see Express Med lower there free shipping cap. Over all I am pleased with there service and super fast shipping

Been a customer for over 13 years, though now that I live overseas, I order less frequently. I was on a business trip to the US last week, and had a narrow window to get some supplies sent to my hotel. I placed my order immediately on arrival, scheduled to be delivered to my hotel. However, I screwed up when ordering - even though I entered the hotel's address as a new shipping address, somehow I missed actually applying the new shipping address to my order (24 hours of overseas flights can do that). I realized a couple days later that the shipment was delivered to an old address on my account, where I no longer live. I emailed customer support immediately, requesting they send a duplicate shipment and reqeust a return from FedEx. A few emails back and forth, and no joy. (1) They didn't seem to grasp that I don't live there, and have no way to arrange a return myself. (2) They claim their system doesn't allow them to place an order, or re-order, on my request - I must reenter a whole new order on their website (I was willing to throw away the first shipment and just place a new order). I was working on a customer's site with no internet nor phone acccess during the day, and had no way to get the order entered myself before it was too late (due to my return flight). The upshot, I lost the original order, which I understand was my mistake. But more importantly, to me, I lost the chance to have a new order sent to me at all. I unerstand the need for credit card security, my company actually operates an online store. But I find it hard to believe they can't manually place an order at my request. How do they do refunds? I'm disappointed they didn't try harder to solve this problem for me, given my long standing as a customer. Although to be fair, this was an odd situation, and this incident won't keep me from using them again. I wasn't even going to complain, until they sent me an email asking for a review of my experience. I