Albert L.
My order did not arrive to the address…
My order did not arrive to the address specified when I placed my online order. That was by no means the fault of Express Medical, but a misunderstanding between my card company and FedEx. When I attempted to contact FedEx and was unable to speak with a representative. I called Express Medical. I explained my problem to Destiny from customer service. She contacted FedEx and obtained the address where I could find my order. The next day, she telephoned to verify that I was able to retrieve my order, or if she needed to contact FedEx to have my package picked up and delivered to my correct address. I have worked as an execiutive and have owned businesses in the service industry. I can be very critical. The compassion, concern and empathy exceeded my expectations. The follow-up phone call was extremely professional and thoughtful. Thank you, Destiny. Thank you, Express Medical Supply. Kind regards, Albert L.
Response from Express Medical SupplyJun 29, 2020
Albert, you are very welcome! Destiny was happy to help! Thank you for letting us know how your order went, we appreciate you!