Express Medical SupplyReviews of exmed.net

Express Medical was unable to fulfill my order completely due to an item being discontinued. To offset the inconvenience, the company included samples from other manufacturers as possible future replacements. I found this to be an example of great customer service. My only complaint is regarding the invoice, which did not reflect the adjustments to my original order; this led to initial confusion on my part when I received the shipment. After I inquired as to the discrepancy, the company explained why the adjustment was made.

item arrived quickly.

Was able to find the appliance that I need and received it in a timely manner.

Shift exactly what I ordered and in a timely manner

Shipping cost too high.

Shipping time is slow but otherwise am pleased with everything else.

would have liked my shipment as one instead of being delivered in pieces but still did good on communicating on dates of delivery and the products were great will definitely tell others to shop here

I have been a return client for over 4 years. I am concerned that the current ileostomy pouch I order (Hollister #8954) seems to be consistently on back order. I am hoping the remaining three boxes of pouches I ordered last week will be delivered in the next couple days. Unfortunately this is not a product I can be without and I have been experiencing high levels of leaks recently. I really need the additional 3 boxes of pouches to be delivered as soon as possible. I understand you all were supposed to receive them yesterday. I am on disability and the $612 order that was placed last week is approximately 1/2 my monthly income. I do not have resources to order more from another place. You all have normally been great, but I’m highly stressed about receiving my 3 additional boxes on time.