Express Medical Supply Reviews | Read Customer Reviews of exmed.net

Express Medical Supply Reviews | Read Customer Reviews of exmed.net

Express Medical Supply reviews

Showing 182 reviews with 2 stars · Clear filters

JOE L.
Feb 13, 2019
Great price! Only not in stock!
The item I purchased online was a great value. That’s why I gave it at least two stars. I would’ve given it a five star but it’s been over two weeks now and I have not received the products. I had to call them to find out what the issue was. I was told the item was backordered. Nothing indicated that on the website at the time of purchase. I don’t think that’s the correct way to sell a product by allowing you to pay for something that’s not even in stock!!
Response from Express Medical SupplyFeb 13, 2019
Joel, We are sorry that your items were not immediately available. We were able to split ship your order and sent 1 case on 2/11/19 and 1 case is shipping today, 2/13/19. Please note that we do try to keep items in stock but we could have 10 cases of an item ABC on the shelf on a given day and this could be a proven number to last for 2 weeks but then the next day 3 people may order 5 cases each. Predicting future orders is always a challenge. Customer Service Express Medical Supply www.exmed.net 1-800-633-2139
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Ed P.
Jan 13, 2019
I ordered over 10 days ago
I ordered over 10 days ago, my charge card has been charged and I have had no word when the product will even ship.
Response from Express Medical SupplyJan 14, 2019
We do send notice once your order had shipped, This notice may have gone to a spam folder or it was overlooked. We see you ordered product on Saturday, Jan 5 we packed it and shipped it out Monday Jan-7-2019. The USPS tracking shows it was delivered (please postal tracking see below). It still seems like the delivery did take longer than normal and we do certainly apologize for the delay/ Please do call us if you have not received your items. Tracking Number: 9405515902053812699445 Expected Delivery on Sunday 13 January 2019 by 8:00pm Status Delivered January 13, 2019 at 10:47 am Delivered, Front Door/Porch PEORIA, AZ 85382 Customer Service Express Medical Supply www.exmed.net 1-800-633-2139
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Sharon M.
Dec 20, 2018
Would not do a refund on an order…
Would not do a refund on an order placed the same day.
Response from Express Medical SupplyDec 20, 2018
Dear Sharon, Thanks for your note. We are sorry that you found product selection on our web store confusing. We have credited your account for the item you mentioned. Thanks for shopping Express Medical Supply. Customer Service Express Medical Supply www.exmed.net 1-800-633-2139
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Vicki C.
Dec 18, 2018
Bad experience. Will not purchase from Express Medical again
I ordered ostomy supplies about 10 days ago. I needed the supplies quickly. I am now told that the some of the supplies are on back order. I was not told that the items weren't in stock when I purchased them or given an option to back out of the order. I now have to purchase the ostomy pouches from another company as I am almost out. Thanks for nothing and for causing me major problems here at Christmas. I will not purchase from Express Medical again. Vicki Childers
Response from Express Medical SupplyDec 19, 2018
Vicki We are sorry. One of the items you ordered was listed as " long-term back-order" We did call your phone, left a voicemail and sent an email both questioning if you may want us to split ship and or select an alternative product to the one not available. We are truly sorry that despite our efforts you have rated this shopping experience bad. Customer Service Express Medical Supply www.exmed.net 1-800-633-2139
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Patricia P.
Nov 28, 2018
Wheelchair Glove Purchase…
I purchased a pair of wheelchair gloves, but the glove for the right hand was defective - the thumb was sewn too small, and there was a pooch in the hand section closest to the thumb. I phoned Express Med to correct and the person I spoke to (Megan??) who was professional enough, but told me she had to talk with her supervisor to resolve. She came back to the phone and told me the supervisor said she did not believe a pair of gloves could be defective and my only recourse was to order another pair. I explained to the young lady that this was not acceptable and that if I were to order again, I'd order from Amazon where I can return defective items. Again, she was professional, and kindly provided me the information to the manufacturer so that I could resolve my issue another way - and it worked, my replacement pair is in route. My issue however was with her boss who over a $13 pair of defective gloves chose to call a brand new customer a liar. I was very disappointed with that and likely will never buy from them again.
Response from Express Medical SupplyNov 28, 2018
Patricia, Please accept our apology. No excuse. Just poor internal communications. We agree with you that a good customer should never be lost over a $13 purchase. It is our hope and expectation that should you return your experience will be dramatically improved and only positive. Customer Service Express Medical Supply www.exmed.net 1-800-633-2139
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Lawrence N.
Nov 26, 2018
Terrible customer service Order was…
Terrible customer service Order was lost and not received
Response from Express Medical SupplyNov 26, 2018
We are sorry there is confusion. We did send your order out and the tracking indicates it was delivered on Friday, Nov. 23 (see below copied from the USPS tracking information) On Time Expected Delivery on Friday 23 November 2018 by 8:00pm Status Delivered November 23, 2018 at 2:42 pm Delivered, In/At Mailbox PHOENIX, AZ 85028 Please let us know if you have checked the mailbox and there is still a problem. Call Express Medical Supply Customer Service 1-800-633-2139 Customer Service Express Medical Supply 1-800-633-2139 www.exmed.net
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christian N.
Nov 17, 2018
Been buying from Express Medical for…
Been buying from Express Medical for several years, no issues; last order though resulted in several items being a Rd on backorder. Received no notification from them and only found out when I opened box with partial order. I made inquiry and was told that it was the product supplier who was at fault. I responded that my order was with Express Medical, not supplier and was then told backorder was sent via ground and should arrive in a week's time. Bottom line: Express Medical cares about your money, but in their pocket. Many other suppliers available and will go with one of them.
Response from Express Medical SupplyNov 19, 2018
We are sorry that some items were not immediately available for shipping. Thanks for being a long-term customer of Express Medical Supply. Customer Service Express Medical Supply www.exmed.net 1-800-633-2139
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Ilene F.
Nov 13, 2018
I've always had good service until now
I've always had good service until now. Placed an order on a Friday and would normally get it by Wednesday for sure. I didn't receive it until the following Friday. Called them and they were holding the order until they received an item. I think they should've called to inform me whether I wanted to wait. I was leaving town and needed these supplies that I ordered. Hope this doesn't happen again.
Response from Express Medical SupplyNov 13, 2018
We are terribly sorry for this poor experience. We do send an e-mail when such situations occur for the very reason you mention. We do want to give you the option to have us ship the partial order rather than waiting. This shipment of two separate orders is more costly for Express Medical Supply but we certainly understand that Medical Supplies are often needed quickly. Please do check your e-mail and possibly your spam filter for the message we sent. If you do not locate same, please call us and we can put corrective measures in place so that you get any future such notices. Customer Service Express Medical Supply www.exmed.net 1-800-633-2139
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