Express Medical Supply Reviews | Read Customer Reviews of exmed.net

Express Medical Supply Reviews | Read Customer Reviews of exmed.net

Express Medical Supply reviews

Showing 237 reviews with 1 star · Clear filters

Jeffrey G.
Apr 9, 2020
Recv'd product but not the vendor on…
Recv'd product but not the vendor on the web site (Dynarex was ordered, another vendor was substituted)
Response from Express Medical SupplyApr 10, 2020
Jeffrey, I am sorry you are not happy with what you received from us. Due to the current Covid pandemic, medical supplies have been increasingly difficult to distribute. In order to meet our customers needs we had to substitute some brands of like items. If you would like to start a return on your order, please call us at 1-800-633-2139 and ask for Chris. We would be happy to help you. Again, I am sorry you are unhappy with your order.
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Zeke M.
Apr 8, 2020
disappointed
Should have said there would be a replacement product not the one I ordered before it was on in my house. BS absolutely BS in these times. Not going to ever order from you again. Enjoy your $22 for gloves that you didn’t have in stock. Good luck with those business practices in these new times.
Response from Express Medical SupplyApr 10, 2020
Zeke, I am sorry you are not happy with what you received from us. Due to the current Covid pandemic, medical supplies have been increasingly difficult to distribute. In order to meet our customers needs we had to substitute some brands of like items. If you would like to start a return on your order, please call us at 1-800-633-2139 and ask for Chris. We would be happy to help you. Again, I am sorry you are unhappy with your order.
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susan P.
Apr 5, 2020
we have not received the product …
we have not received the product STILL WAITING
Response from Express Medical SupplyApr 6, 2020
Susan, I am very sorry for your inconvenience. Due to the global pandemic, shipments of medical supplies have been delayed. We have been working with our vendors daily to make sure we can get out each order as soon as possible. Thank you for your feedback and for ordering with us.
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Angela N.
Apr 5, 2020
Poor customer service
They cancelled my order on 3/30/20 and I still don't have a refund
Response from Express Medical SupplyApr 6, 2020
Angela, I am sorry your order was cancelled. We have had to cancel some orders due to a significant shortage in medical supplies. Please call us at 1-800-633-2139 and we can check on the status of your order. Thank you and we apologize for the inconvenience.
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ed
Mar 30, 2020
frustrating
takes forever to ship and arrive so you can use the needed supplies
Response from Express Medical SupplyMar 30, 2020
Ed, thank you for your feedback. Due to the current global pandemic, securing medical supplies has been difficult for everyone. Please call us at 1-800-633-2139 and we can either cancel your order or we can help you find substitutions for the items that are out of stock due to the current Covid outbreak. We apologize for the longer than normal wait time, we do understand that we sell needed supplies which is why we have messages displaying that shipping is taking longer than normal. Thank you.
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Jimmy T.
Mar 28, 2020
poor ordering process
they took three days after I placed the order to tell me they were out of stock and had to back order, Then 3 days later they told me they were canceling the order. I wasted a week with no results. I will not order from them again. They have poor business practices.
Response from Express Medical SupplyMar 30, 2020
Jimmy, I apologize for the inconvenience. Due to the current Covid-19 outbreak the medical supply chain has been severely effected. Unfortunately, this did effect your order directly. The item you ordered has been marked unavailable by the manufacture. We decided to cancel your order after trying hard to get it in stock for you. Again, I apologize for the inconvenience but these items have been increasingly hard to find. If you would like to try a different brand, please call us and we can help you find something else. Thank you.
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Anne M.
Mar 28, 2020
Not a Reliable Company
At a time when I was willing to give your company a chance, you failed me. Take my order one day and cancel it the next. No explanation. I will never try your company again.
Response from Express Medical SupplyMar 31, 2020
Anne, I apologize for the inconvenience. We are unable to get the supplies you ordered which is why your order was cancelled. The shipment that should have come to us was cancelled by the manufacturer. Due to the increased volume being sold of these supplies it has been difficult to keep them available. I am sorry the current situation with the global pandemic affected your order. If you would like to find a new brand of the same type of product we can help you. Please call us at 1-800-633-2139. Thank you.
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STACIELLEN M.
Mar 22, 2020
I ordered supplies for my 94 year old…
I ordered supplies for my 94 year old mother over two weeks ago and the order still has not shipped. You sent a message two days after I ordered that part of the order was on back order and that the entire order would ship in 6-9 days and still not notice regarding my order or when I will get the critical products needed for her care.
Response from Express Medical SupplyMar 23, 2020
Hello Staciellen, thank you for your feedback. We are working closely with our vendors to make sure everyone gets the supplies they need as quickly as possible. It has been a challenge to keep up with the current demand but we are working together to get through this time. I tracked your order and it was delivered on Sunday. Thank you for ordering with us.
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