Express Medical SupplyReviews of exmed.net

Response from Express Medical SupplyMar 31, 2020

Don, thank you for ordering with us. Due to the Covid outbreak, it has been difficult to secure items as quickly as we are accustomed. Thank you for your patience, we are working with our vendors daily to make sure orders go out quickly and efficiently. If you need any help with your order, please call us at 1-800-633-2139 and we will work to get your order out as soon as possible. Thank you.

Response from Express Medical SupplyMar 26, 2020

Bonnie, thank you for your feedback. Right now because of the global pandemic, we are experiencing more back-orders than we normally would, you are correct. I apologize for your inconvenience. We are working with our vendors and manufacturers to get items back in stock as soon as possible. Thank you for your patience and thank you for ordering with us.

Response from Express Medical SupplyMar 23, 2020

Frank, thank you for your feedback, I appreciate you letting us know how our site is working for you. Thank you for ordering with us!

Response from Express Medical SupplyMar 20, 2020

Scott, thank you for your feedback. We are currently experiencing an increase in orders due to the current global outbreak. We are working closely with vendors and manufacturers to make sure we have stock in the medical supplies that are needed by our customers. I apologize that your order has been delayed, we will continue to work to fulfill all orders while maintaining safety standards for our employees and our customers. We apologize for your inconvenience, you will receive your order in 3 to 4 business days.

Response from Express Medical SupplyMar 18, 2020

Elizabeth, please call us at 1-800-633-2139, we would love to help you get this corrected. Sometimes in order, shipments can be damaged and we can help find a solution for you. Thank you.

Response from Express Medical SupplyMar 17, 2020

Hello Sandra, thank you for your patience, with the current global situation, shipping has been slower than normal. Your package is currently scheduled to be delivered tomorrow, 3/18. Thank you!

Response from Express Medical SupplyMar 9, 2020

Hello William, thank you for ordering with us and thank you for the feedback, we appreciate it. I am sorry that you were charged the restocking fee, the only time the fee is charged is when an item is returned after the 30 day return period. Thank you for bringing this to our attention, it helps us to improve our processes.

Response from Express Medical SupplyFeb 17, 2020

Cheryl, I apologize that you experienced a delay, I hope you are happy with the product and we appreciate the feedback because it helps us improve. Thank you!