Express Medical Supply Reviews | Read Customer Reviews of exmed.net

Express Medical Supply Reviews | Read Customer Reviews of exmed.net

Express Medical Supply reviews

Showing 182 reviews with 2 stars · Clear filters

Jacob C.
Sep 6, 2019
I have order next day shipping twice…
I have order next day shipping twice now and it has not shown up next day. Frustrating. I was charged for next day, but did not show up in till three days later. Real nice.
Response from Express Medical SupplySep 6, 2019
Jacob, I am sorry to hear about your frustrations with your order. Unfortunately this was an issue because you ordered on 8/30 and that put delivery over the holiday weekend. FedEx does not consider weekends or holidays as business days. I apologize for your inconvenience and if you have any questions please feel free to call us at 1-800-633-2139. Thank you for you feedback, we appreciate it.
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Bernard D.
Sep 2, 2019
I wish they would bill Medicare…
I wish they would bill Medicare directly for my products like Edgepark does
Response from Express Medical SupplySep 3, 2019
Bernard, thank you for your feedback, we appreciate it. I am sorry that we are not able to bill Medicare. Let us know if we can help you with anything else. Thank you!
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Chandru H.
Aug 15, 2019
Calls are not taken
Calls are not taken. Replies to emails very slow now. Payment by card not satisfactory. Service was much better before
Response from Express Medical SupplyAug 15, 2019
Chandru, we are available by phone, Monday through Friday from 8:30 am to 5:00 pm CST. You can reach us at 1-800-633-2139. You can also email us at [email protected]. I am sorry you had a problem with the payment processing. Please give us a call and we can help get this fixed for you. Thank you for the feedback!
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Bonnie S.
Aug 4, 2019
I was looking for hypo allergenic paper…
I was looking for hypo allergenic paper tape for gentle dressings at my groin/ thigh. This tape sadly is too sticky and painful to remove, basically useless for me. Can I return for full refund? I already paid for postage more than the cost of the item. Sorry not happy☹️
Response from Express Medical SupplyAug 5, 2019
Bonnie, thank you for the feedback, I appreciate it. We understand if you would like to return this product, please call us at 1-800-633-2139. We will help get this fixed. Adhesive can be rough on skin, if you would like, we can help you get some adhesive remover wipes to help remove adhesive without harming sensitive skin. Thank you!
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Autumn W.
Aug 3, 2019
Don't have the product I searched for, so don't send me 61 products I don't need that I have to search through just to find out you don't have what I searched for.
They have many products, but Every time I enter what I am looking for, (leg separator bar for cathing), they bring up every product I don't need, and the products have nothing to do with what I am looking for. Out of 61 products suggested, 59 of them are for Catheter strap on bags for people with a foley (which I don't have, hence the need for a leg seperator so I can caTh) and 2 that are barely related to what I searched for, but none of what I actually requested to search for. If you don't have the product, just say that. Don't send 61 options of things that I absolutely don't need. Just say that you don't have it so I can find someone who does. Thank you for all that you do carry.
Response from Express Medical SupplyAug 5, 2019
Autumn, thank you for your feedback. I am sorry we didn't have the product you needed. Thanks for letting us know though, it does help us to serve you better. Thank you!
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Charles
Jul 26, 2019
The gauze was really crappy.
The gauze was really crappy.
Response from Express Medical SupplyJul 26, 2019
Charles, I am sorry to hear that you were not happy with your purchase. Thank you for the feedback, we appreciate it! Please call us at 1-800-633-2139 and we can help set up a return for you. Thank you!
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Charles F.
Jul 22, 2019
Handling of an incorrect order showed…
Handling of an incorrect order showed poor customer service attitude. Correct size when received was of disappointing quality.
Response from Express Medical SupplyJul 22, 2019
Charles, thank you for the feedback, we appreciate it. Please call us at 1-800-633-2139, we can help you process a return for the items that you are not happy with, Chris would love to help get this fixed for you as soon as possible. Thank you!
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James L.
Jul 21, 2019
Unfortunately the condom caths I…
Unfortunately the condom caths I usually buy only come in cartons. I'm not able to buy them singly. and they no longer carry the Non Adhesive ones. The adhesive tears the skin rolling it off. As for the shipping, They arrived in a few days as expected.
Response from Express Medical SupplyJul 22, 2019
James, thank you for letting us know how your order went. We do carry a selection of non-adhesive condom catheters. Please call us at 1-800-633-2139 and we can help you find the ones you need. If you need something that we don't carry, we can also special order items upon request at no extra charge. Thank you!
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