Express Medical SupplyReviews of exmed.net

I originally was going to order from Amazon but was a little more in cost so I decided on ordering straight from the supplier. Big mistake. I ordered a Condon catheter with a weeks worth of condom connectors on November 7th 2020 at 11:34 am. And here I sit at home writing this review on November 14th 2020 at 2:42pm and my order has yet to arrive. I called them on Monday November 9th to find out the status of my order. Only to be told it wouldn't be shipped until the next morning November 10th. It wasn't shipped until after 3pm November 10th. There websites promotes quick and easy delivery of there products. All lies. Here I am, 8 days latter being asked to review something that hasn't even been delivered yet? Worst of all my order weighed less then 9oz and I paid $9.00 approx for shipping and it was sent USPS. ??? Probably won't be here till the 16th or even latter. I'll never order from them again. And will get my supplies from Amazon from now on. If I had ordered from Amazon originally, my order would have arrived on the 9th. And if it hadn't they would have refunded me the equivalent of there shipping cost which I don't have to pay cause I have prime but I get the credit anyways. Awesome!!! I hope the catheter is at least a good one so that at least its all for not. But won't know until it gets here. If it ever gets here. Kind of feels like ordering from Wish.com lol!!! Part 2. The package has arrived but it wasn't shipped like they said it had on the 10th. It was actually shipped on the 11th. So recap, order placed on November 7th at 11:34am. The order was picked/packed until the 9th and wasn't shipped until the 11th. Good grief... Also it was sent Priority 3 day mail through USPS. Today is the 16th. Not counting the 11th that's 5 day's. So both the supplier and postal service failed. This is why Amazon is killing other businesses. I can order the same thing from them, for a lil more and get it next day Guaranteed. Express replied to my review with apologies. But what can they do to fix this.... I think they should take the word express out of their name. If I had ordered something that was life or death I'd probably be dead by now so maybe Turtle Medical would suffice.

Necessary ASAP items were put on back order. Still have not received items. They are scheduled for Monday Holiday (Columbus Day) so I will not get medically necessary items until after that day. More foot dragging by Vendor.

NO BODY CALLS BACK WRONG ORDER

Today is Monday 9/28/20 ,I ordered mepilex foam dressing on Monday 9/21/20 ,I needed this product badly and I have still not received it.I understand that they may not have control over what happens after product is shipped but I felt that when I ordered from the I would possibly get what I needed in a timely fashion as the company name is “express”.I sent an email over the weekend with no reply so it appears to only be a M-F operation as well 9/29 order not received as of yet backlogged at USPS customer service has sent me another package today,they are trying to remedy but I would suggest using a more reliable shipping method.it is appreciated that the problem is trying to be resolved but unfortunately this has caused me a decent amount of trouble as I needed this product for wound care and it would have put me in a good position healing had I received in less than 2 weeks as that appears what it will take to receive it.

I ordered this product one week ago. Was supposed to arrive on Thursday ( which was later than I anticipated). Today is Sunday and it is still not here. I will not need by the time it dies arrive.

My order still has not arrived!!!

I ordered hospital socks about 4 weeks ago..Your website said 'for shoe sizes 10-12..' I wear 10 1/2 so I ordered..When they came after 4 weeks..I couldn't get them over my ankle..?? Your description was totally misleading..I called and the helpful clerk said any returns ($8.00) would have to be paid by me...as per company policy..She said no one was avail to speak to me...This is totally unacceptable by any company that wants to do business, grow, and develop loyal customers...I worked in retail sales for about ten years..& we were told.. 'never to lose a customer.. you'll never get them back..and earn a profit from them..' ..I buy a fair amt. of medical stuff..but will never buy from you again...& will tell others about my experience.. reply if you think it's important... but I think we're in a very different culture today......Dave

So disappointed. Been using this company for years. Called in on 8/11 with an order, as I had a new visa card and shipping address. My package was sent to the wrong/old location. Called them and they said they would send me a label for the return/refund. How am I supposed to put label on a box they misdirected to another state? When I expressed confusion was asked “ how I wanted to handle situation?” I expressed frustration on website and no response. Think it’s best to buy locally. Disappointed