Express Medical Supply Reviews | Read Customer Reviews of exmed.net

Express Medical Supply Reviews | Read Customer Reviews of exmed.net

Express Medical Supply reviews

Showing 293 reviews with 3 stars · Clear filters

ronald L.
Apr 27, 2013
placed my order 4/19 still waiting 4/27
really disappointed in them selling things that aren't in stock and you don't find out about it for 4-5 days later. if it were out of stock it should be posted that way before you order still waiting
Response from Express Medical SupplyApr 29, 2013
Mr Lanassa, We do try to have most all items in stock and ready to ship. It is a huge challenge to maintain stock when customers ordering patterns vary greatly. I do see that the back ordered Butler item you ordered is expected in our warehouse today and will ship out to your address tomorrow. Please e-mail us or call customer service (800-633-2139 m-f 830-5:00 PM CST) if this item is no longer desired. When Express Medical Supply has any items in a "back-order status", we do send e-mail notification on the next business day following receipt of order. It is possible that the message we sent you may have been overlooked or perhaps filtered out by an aggressive spam filter. Thanks for shopping with us. We do apologize for your product shipment delay. Express Medical Supply Customer Service.
Report
Glove L.
Apr 16, 2013
Junk
I got a pair of gloves. one glove was defective. Called them and they said they would send me a new pair. Well it never came and no way to track it.
Response from Express Medical SupplyApr 16, 2013
Thank you for the feedback. Sorry to hear that the product was defective. I see that your original order was placed on Tuesday April 9 and that we shipped out the order the same day from Missouri to New Jersey. The product was delivered to your door Friday April 12. I also see that we shipped out a replacement pair on Friday April 12 as well and this is scheduled to be delivered to your address tomorrow Wednesday April 17. In review it looks like the processing time for the replacement was about as good as we could expect. I will send you the replacement tracking number to your email address. Express Medical Supply Inc.
Report
Brenda B.
Apr 10, 2013
Shipping cost too much for an item that weighs less than a pound.
Shipping should be based on weight.
Response from Express Medical SupplyApr 11, 2013
Brenda Thanks for shopping with Express Medical Supply. We are sorry to hear that the shipping rate seems excessive. We do use 3 carriers and each of these , UPS, FedEx and even USPS has a minimum charge for even a small sized box. They each charge by weight and size of box (after a certain box size) but they also each have a minimum "weight' that starts at a pound. Even if the box has nothing but cotton balls inside, the carrier charges at the minimum weight of 1 lb. Please also note that Ground shipping rates are always cheaper than expedited services. I see that you did request expedited delivery on the most recent order. Next day or second day orders are more expensive to ship than orders sent ground. Please also note Express Medical Supply ships all orders for FREE if they reach the $95.00 threshold and are shipped in the contiguous US (ground delivery ).
Report
James N.
Mar 31, 2013
Discrete packaging
I live in a large apartment building where any package delivered is handled by and seen by many people. Some items delivered are of a personal nature and I value my privacy. Express Medical offers discrete packaging; when I choose the discrete packaging option I expect my order to be packaged accordingly. EM is fairly reliable in this respect but it takes only one non discrete delivery to result in the loss of privacy we all expext. I have received more than one non discrete delivery, once more and I will find another supplier
Response from Express Medical SupplyApr 1, 2013
James I have traced your order and see that we indeed did not ship your order in discreet packaging as you requested. The entire Express Medical Supply team wishes to apologize to you for this error. We understand the very sensitive nature of many of the products we sell and we also know that there is no room for error when shipping items discreetly. Express Medical Supply Inc.
Report
Mimi
Mar 11, 2013
Picture of product on website was deceiving.
I ordered extension tubing for a Hollister leg drainage bag. In the picture, the tubing was round. This is exactly what I was looking for, as my supply company sends me tubing that is flat-shaped and it often kinks. Well, that is the tubing I ended up receiving from Express Med. If that is the only tubing that is available now, then the picture needs to be updated.
Response from Express Medical SupplyMar 11, 2013
Mimi Thank you for the note. I have confirmed that this tubing is indeed as you describe it and is now a shape the manufacturer calls "oval kink resistant" but not round. This product has been recently updated to be Free of latex and I suspect this is when the shape change occurred. We will update the image and description on our web site. Please do call us 1-800-633-2139 We do have round rubber tubing by UROCARE that may work if the rubber content is not an issue. We are happy to replace the flat or oval tube. Express Medical Supply
Report
Knee R.
Mar 6, 2013
Not worth the money
I do not feel it was worth over a hundred dollars. It does not peddle with ease. After months of physicial therapy, I hoped it would help with flexibility instead it ends up giving me muscle spasm since it does rotate as I had hoped.
Report
lawrence Van D.
Mar 4, 2013
good service with a High shipping cost
your service was very prompt, but your shipping cost are outrageous.
Response from Express Medical SupplyMar 5, 2013
Thank you for the kind acknowledgement of our services. We offer free shipping for orders over $95.00 and we realize that not everyone can or will reach that purchase level. When shipping small items we usually use standard size boxes from Priority Mail or our own 7 x 7x 9" carton. When shipping UPS or FedEx the $9.95 shipping cost has been determined to cover the cost of handling and materials plus the actual carrier charge
Report
Robert H.
Mar 2, 2013
Not quite the same as ACE bandages but acceptible.
I onkly wish they came in other colors as this weave material looks very bizarre. Also, the velcro closures are a bit funky.
Report