Express Medical Supply Reviews | Read Customer Reviews of exmed.net

Express Medical Supply Reviews | Read Customer Reviews of exmed.net

Express Medical Supply reviews

Showing 293 reviews with 3 stars · Clear filters

Judy G.
Dec 15, 2020
Since they changed there shipping rules…
Since they changed there shipping rules my supplies are delayed. Very unhappy with there decision. If one product is delayed they will not ship out the rest of the order until the one delayed is received. Which now causes me and my patient in a extreme position in being without what they need.
Response from Express Medical SupplyDec 16, 2020
Judy, thank you for your feedback. I am sorry that you are frustrated by the shipping experience. We have had to change our shipping situations because of the impact from Covid. I apologize that this has caused a problem for you. Please call us at 1-800-633-2139 and we would be happy to help you find solutions. Thank you for your for shopping with us and we will continue to try and improve.
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Terry B.
Dec 10, 2020
Found product I needed on site decent…
Found product I needed on site decent price but still waiting for it to arrive. Ordered on 12/2/2020 still waiting for the ostomy supplies I purchased
Response from Express Medical SupplyDec 10, 2020
Terry, thank you for your feedback. I am sorry you have experienced a delay in shipping. I see that your package arrived today. If you need anything else, don't hesitate to let us know. Thank you for your patience. Thank you for your order!
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Tim E.
Dec 9, 2020
I still have not received my order.
I still have not received my order.
Response from Express Medical SupplyDec 10, 2020
Tim, hello and thank you for your feedback, according to tracking your package was delivered. If you need help with anything else, please call us at 1-800-633-2139 and we would be happy to help you. Thank you.
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Customer
Nov 11, 2020
DELIVERY WAS PROMPT
DELIVERY WAS PROMPT. BUT THE FRIEGHT WAS ALMOST AS MUCH AS THE PRODUCT THAT I PURCHASED.
Response from Express Medical SupplyNov 13, 2020
Hello, thank you for your feedback and for your order, your feedback greatly helps us address how we can improve and make our customer's experiences better. Thank you!
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Richard
Nov 6, 2020
Received a notice from Federal Express…
Received a notice from Federal Express that my catheters would be delivered Sunday, but had to wait until Thursday. Had some on hand, but medical supplies should reach Ohio in two days.
Response from Express Medical SupplyNov 6, 2020
Jim, thank you for letting us know how your order went, I apologize that you experienced a delay with your order. Thank you.
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Patrick C.
Oct 20, 2020
was not in stock
was not in stock, was back ordered.
Response from Express Medical SupplyOct 22, 2020
Patrick, thank you for letting us know. Please call us at 1-800-633-2139 and we would be happy to try and find you an alternate or update you on your order. Thank you.
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Lyle B.
Sep 25, 2020
This is the first time I have received…
This is the first time I have received an item leaking. Always before liquid item where put in zip lock bags. I had ordered 2 deodorizers and one of them leaked. Luckily the other boxes contained items that were all enclosed in plastic.
Response from Express Medical SupplySep 25, 2020
Lyle, I am sorry the item you ordered was leaking. Please call us at 1-800-633-2139 and we will be happy to get this fixed for you. Thank you for letting us know.
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Kathleen W.
Sep 24, 2020
Disappointed In Follow-Through
The order before the current one was delivered within 2 days. This order was placed 9/17/20 and Is scheduled to arrive 9/24/20. Plus I was not advised of this delay. It's understandable during the current environment that delays may be possible. But if delays are unavoidable due to no fault of the vendor than these delays should be made known to the purchaser. If this would have been the case my rating would have been 5 stars due to quality and price of the product being provided.
Response from Express Medical SupplySep 24, 2020
Kathleen, thank you for your order and I am sorry that you are having a longer shipment time that you expected. We have been battling delays with Covid. We are working closely with our vendors and our shipping partners. Thank you.
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