Express Medical Supply Reviews | Read Customer Reviews of exmed.net

Express Medical Supply Reviews | Read Customer Reviews of exmed.net

Express Medical Supply reviews

Showing 237 reviews with 1 star · Clear filters

Roger L.
Oct 14, 2013
The hollister appliance, that I ordered, has a product flaw.
The hollister appliance have a product flaw. The appliance separates from the stoma connection after one day. Several sets of clothing have been ruined.
Response from Express Medical SupplyOct 14, 2013
Roger We are sorry to hear of your very unpleasant experience with this Hollister product. In looking at your order history with us, it looks like you have ordered a different product several times in the past HOL32223 with a 1 1/8 inch opening but this past order you ordered HOL3228 which has a 7/8 inch opening. Did your Stoma change ? Did you intend to order this smaller size? If you did and it is failing for some unknown reason, We suggest that you report the problem to Hollister quality control team at 1-888-740-8999. The Hollister team will want you to have the box that held the problem product as it will have the LOT number from which they can conduct their own investigation. Hollister is very proactive in investigating quality control issues. Customer Service Express Medical Supply Inc. www.exmed.net 1-800-633-2139
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Dale G.
Oct 11, 2013
I gat a UTI within two days from the catheters I purchased.
I got a UTI within two days from the catheters I purchased. I had to make a doctor appt to get antibiotics, which I'll be taking for two weeks. I am not inexperienced at using indwelling catheters either. Never again shall I purchase these rubber catheters.
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CARLOS H.
Sep 19, 2013
this time...NO GOOD!
items are broken and to return them , take a long time.
Response from Express Medical SupplySep 19, 2013
Carlos Thanks for your feedback. The shipper has notified us that you refused to accept the package. Our Customer Service has already shipped your replacement order after speaking with you yesterday. I am not certain what item leaked or broke open as there were no fluids in the order itself. We will certainly inspect the package that is returned. Customer Service Express Medical Supply 1-800-633-2139 www.exmed.net
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Deanna M.
Sep 19, 2013
Still have not received product.
Product is still on back order. It is not possible to rate quality of product but the availability is a big fat zero.
Response from Express Medical SupplySep 19, 2013
Deanna I see that your order shipped out today via Priority Mail. Sorry we did not have the items you ordered on hand. Thanks for your order and your patience. Customer Service Express Medical Supply 1-800-633-2139 www.exmed.net
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Sharon H.
Aug 31, 2013
My order was late and completely wrong!!!
I ordered 12 2oz bottles of m9 odor eliminator SPRAY, i received 12 1oz bottles of odor elimiinstor drops. And 3 days late. is it possible to correct this with no return charge?? With 12 2 oz bottles of SPRAY; SINCERELY,
Response from Express Medical SupplySep 3, 2013
Dear Sharon Hughes, Sorry that you are not happy with the product ordered. Express medical supply only carries this product in the following options: 8 OZ Spray 8 OZ Flip Top container 1 OZ Drops Your order was placed for 12 1 OZ Drop bottles. We processed your order on Monday 8-26. Your order was placed Friday evening 8-23-2013 after our normal business hours. If you would like to return or exchange please do give our customer service staff a call at 1-800=633-2139 ( M-F 8:30 AM to 5:00PM CT) and we will issue a return goods authorization. Customer Service Express Medical Supply Inc www.exmed.net 1-800-633-2139
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Jeremy B.
Aug 10, 2013
I felt very mislead by what they advertised and what I really got when I received the actual product of the Q-tips I ordered online.
The company really stinks, they are just a bunch of money hungry fools.
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maureen R.
Jul 20, 2013
very bad customer service
Did not show the actual real idem on the picture so send an idem I would not want or buy. They have lost a future customer!
Response from Express Medical SupplyJul 22, 2013
Maureen We are sorry to hear that the product you ordered is not what you expected. I see that you ordered the 6" product earlier and this time ordered the 16" version. The product image is indeed correct for the product but each individual french size has its own unique color. For simplicity we just show the green tipped one and offer a description of the color code system in the Specs tab. We did take the opportunity to make the title more clear on this product and have included the descriptive " 16 inches " to help other avoid the same confusion. Customer Service Express Medical Supply Inc. 800-633-2139 www.exmed.net
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Joyce C.
Jul 17, 2013
Backorders
I am a first time customer and everything I wanted was on backorder. I won't be shopping with them again!
Response from Express Medical SupplyJul 17, 2013
Joyce Thanks for your feedback. We are sorry you are disappointed in finding that the product you ordered (in two colors)was not immediately available. We do try hard to keep all stock current and available. We obviously missed the mark on these foam cushion zipper covers. Customer Service Express Medical Supply Inc. 800-633-2139 Express Medical Supply
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