Express Medical SupplyReviews of exmed.net

Ordered condom catheters on nurse recommendation. Had little knowledge. Did not see a place to order size so thought one size fits all. They sent the smallest. This did not fit so we wasted our money.

Five stars on service, but three stars on prices.

Selection is generally very good. But often 1 or more products is out of stock for several days when I order. When products are out of stock they should automatically expedite (2nd day arrival) shipment as soon as they come back in stock. Doing that would be very good service. They either haven't thought about that or don't care to provide that level of service.

I recently order the above from Express Medical Supply,and was pleased with their service. The covers arrived as specified in the time they said it would. Their website was a little difficult to use. The first time I tried to order, I had to create an account; and the website kept telling me I wasn't entering the requested information correction. I checked and rechecked what I was entering; it was correct. I waited a couple of days, and tried again -- successfully. Glad I wasn't out of the covers!

The long and short of my experience with Express Medical is a good one. The site is easy to navigate, the selection is good with access to supplies that are difficult if not impossible to find elsewhere. However, while the shipping was fast, someone made an error with my shipping address and my package an extra 3 days to reach my house. I wouldn't make an issue of this but I did in fact have to pay for shipping, please make sure shipping addresses are correct next time. Good selection and prices are great, but meaningless if the product cannot reach your customers.

My shipment came right on time in an inconspicuous brown box just as promised. The only thing I have to say is I wish I knew which diaper was what in my sample pack so I would know what diaper I liked the best so I could then purchase it later.

I have had good experiences dealing with Express Medical Supply, at least until my last order. I had ask for "DISCREET" shipping on my latest order. It was clearly marked on my email receipt of order, and it was also marked on the packing list that I received with my order. HOWEVER, when the package arrived at my front door, it was in a Bard brand box for Foley catheters. I don't consider that Discreet by any means. I emailed the company about how my order was delivered, and I heard nothing in reply. So, for that reason I give them only 3 stars. I feel that a company with good customer service, should get back to a purchaser, and try to at least make some kind of gesture to make things right, at least an apology would have been nice. There are enough other suppliers out there looking for my business, I may take my future business elsewhere.

I asked for discreet shipping on an order and it came in a clearly-labled box that was incredibly embarrassing to receive from the mail room.