Express Medical SupplyReviews of exmed.net

Response from Express Medical SupplyAug 10, 2016

Thanks for placing your order on-line with Express Medical Supply. We do not offer the option of carrier selection for orders placed on our web site. On-line orders are offered the choice of GROUND shipment for $8.75 or 2nd day delivery or next day delivery at extra costs. If you would like to have all your orders shipped by UPS, Please give our Customer Service staff a call they can set your account to ship always with any one carrier (UPS,FedEx, or USPS). All orders less than $95.00 are charged the $8.75 shipping charge regardless of the carrier selected. Orders over $95.00 are shipped free. Thanks again for shopping with Express Medical Supply Customer Service Express Medical Supply www.exmed.net 1-800-633-2139

Response from Express Medical SupplyJul 25, 2016

We are sorry that you had trouble locating the item. We are in the process of making some changes to our site and would welcome suggestions you have to offer regarding easier site navigation. I tested the current navigation with results below: I did use the " Search" Tab and found the product easily by listing the word "Tubigrip" or even just the word "Tubi". I was also able to locate the item by going directly to the Wound Care and First Aid section then filtering by manufacturer for Molnlycke and this too returned the product you were seeking. Thanks for being a customer of Express Medical Supply Customer Service www.exmed.net 1-800-633-2139

Response from Express Medical SupplyJun 29, 2016

We apologize for causing you embarrassment and we certainly understand that many of the products we provide people can indeed be very sensitive. We do have a place on the order check out to request Discreet Shipping for any order. This may not be convenient to check each order. Please call our customer Service team and request all your orders be sent discreet shipping. This action is already taking place, so your phone call will just assure completion and reassurance that your request has been activated. Customer Service Express Medical Supply www.exmed 1-800-633-2139

Response from Express Medical SupplyJun 23, 2016

Jack We are sorry if our shipping and handling costs seem too expensive. Our goal is to cover our cost of shipping. We do try to openly indicate our shipping costs prior to order placement. The $8.75 shipping is a part the order review. We also offer free shipping on orders over $95.00. Some small light weight items do ship free as they can go in a mailing Bag and are shipped First Class Mail. You are correct that First Class mail may result in one or two extra days in transit compared to Priority Mail or FedEx/ UPS. Customer Service Express Medical Supply 1-800-633-2139 www.exmed.net

Response from Express Medical SupplyJun 14, 2016

Don Thanks for your feedback.. We try to keep all items in stock for "normal" levels of sales activity for any item in question. There are occasions when sales volumes peak at unpredictable times and thus the back-order situation. We are ordering from manufacturers several times a week and do try hard to keep back-orders to a minimum length of time. We apologize that this has occurred with your order. Please let us know if you would like to cancel or change your order. A call to our customer service team can give you more information about when we expect to ship your item. There are other situations that result in what we call long term back-order situations. When a manufacturer is not able to supply a product for an extended period we note this information on our web site that the item you may be looking for is on long term back-order, We try to also try to post an anticipated release date. Non-long term back-order notifications may actually mean that the item is due to arrive on our dock in short order (2-4 days) and thus ship out to you very soon. Customer Service Express Medical Supply www.exmed.net 1-800-633-2139

Response from Express Medical SupplyJun 2, 2016

Marta Thanks for your note. I apologize for the poor service interaction. Do you remember the name of the representative or the date of your call? We are a small organization and generally take pride in our customer support efforts. It is obvious we have failed in our efforts with your phone call. I would like to take the opportunity to follow up with our team in an effort improve customer service skills and interactions.. Mark Richardson Express Medical Supply 1-800-633-2139