Express Medical SupplyReviews of exmed.net

Response from Express Medical SupplyAug 15, 2014

Paula We are sorry for the noted delay. We do send out a notification (e-mail) to alert customers anytime we can not ship an entire order ( back-order situation or some unusual rush on a particular product). Our notification process indicates when we anticipate the order will ship and encourages customers to call us if the delay will cause problems. We can often times send a partial order or recommend a temporary replacement product. We are sorry for the delay and inconvenience. Customer Service Express Medical Supply Inc. 1-800-633-2139 wwww.exmed.net

Response from Express Medical SupplyAug 4, 2014

Carole The Canisters are designed by the manufacturer to dispense individually. It appears that the ones you have opened do not function as expected. Please do call us and we can provide contact information for the manufacturer. Sincerely Customer Service Express Medical Supply Inc. 1-800-633-2139 M-F 830-5 CST www.exmed.net

Response from Express Medical SupplyJun 30, 2014

James, Sorry for the inconvenience and delay. Your order for 5 boxes was shipped via Priority Mail on Friday June 27. Tracking that delivery it looks like it is to be delivered to your address today Monday June 30. We did have one box available when you placed your order and we offered to ship this as a split ship item, perhaps you missed that e-mail? We do apologize for the delay. Customer Service Express Medical Supply Inc. 1-800-633-2139 www.exmed.net

Response from Express Medical SupplyMay 23, 2014

Donna Please accept our apology for not having addressed or resolved your concern if you brought same to our attention. I see that you ordered 3 items and a free catalog last week 5-15-2014 on the web site but another order was called in on the 16th.. I see no report that indicates that there was confusion with the items ordered either time. Did you call customer service or send a follow up e-mail ? Please let us know which items ordered did you find were not consistent with the images we had posted on our web site and lets us know what Items you purchased but did not receive. Please call our customer Service (1-800-633-2139) and we will work to replace and or return any items that are still a disappointment and we certainly want to clear up any missing items from your order. Customer Service Express Medical Supply Inc. www.exmed.net

Response from Express Medical SupplyMay 21, 2014

Raymond Sorry that the product did not meet your expectations. Many Express Medical Supply customers try to prepare an order of supplies that will total $95.00 or more and be above the threshold for Free Shipping. We also realize that not everyone can take advantage of that benefit. Customer Service Express Medical Supply Inc. www.exmed.net

Response from Express Medical SupplyApr 16, 2014

Adam We are very sorry for the delay. We try to always have in stock exactly what is ordered but there are times when that does not work out. I see that you ordered on April 8. We would have sent yo an e-mail confirmation on 4-9 indicating the back order situation and estimating the time to delivery. I apologize if you do not receive that communication. I see that your order did ship yesterday 4-15 with tracking UPS number 1Z6691850372849707. Sorry for the inconvenience caused by this delay. Customer Service Express Medical Supply Inc. 1-800-633-2139 wwww.exmed.net