Express Medical Supply is a family-run medical supply store that has been in business since 1994. We take pride in serving high quality discount medical supplies to both individuals at home and health care professionals across the United States. Our central location in St. Louis, Missouri allows us to quickly ship a wide variety of medical supplies directly to your home or office. So whether you need ostomy supplies or adult diapers, you can trust Express Medical Supply to deliver quality medical products quickly.EXPRESS MEDICAL SUPPLY, INC - THE BEST IN SERVICE, QUALITY & VALUE
Express Medical Supply (exmed.net) has 8,885 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
Also known as
exmed.net
Website
exmed.net
Category
Health Equipment
Location
Fenton, Missouri
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 33% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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I have not received my order yet. They are on backorder. I'll keep you posted.
Automatic response can be interesting
Kind regards
Response from Express Medical SupplyJan 11, 2017
Thank you for the feedback.
You placed the order after 5 PM on New Yea's eve. Our office was closed an extra day that weekend and this caused some delays. We sincerely apologize and do see that your order left our warehouse on Jan 5 and the tracking shows it was delivered to your address on Jan7.
Customer Service
Express Medical Supply
www.exmed.net
1-800-633-2139
PC
Penny C.
Incredibly rude and zero compassion
If you are making choices by pictures of products, don't because they don't stand by them. If what you order isn't what you get and you have to return it, you'll have to pay the price literally to send it back. And oh, by the way if you have a disabled family member and think they'll be compassionate, wrong!
Response from Express Medical SupplyDec 27, 2016
Thanks for your note. We are sorry to hear that your recent encounter was not at all satisfactory.
Please let me know what image is incorrectly matched with a product we have posted on-line. It could be that the manufacturer has changed a product without notification to us. If that is the case we will want to amend it immediately. It is hard to know what product your note references since your last order was for 5 different items. Please also let us know of any item you ordered and did not receive, We will gladly ship out a replacement anytime we make a error.
Express Medical Supply takes pride in trying to compassionately help all customers and their families. In fact our business is built on strong, on-gong, and positive relationships. If one of our team has failed to communicate in a compassionate way, please do let us know directly so we can provide additional training and or resource support for that team member.
Customer Service Manager
Express Medical Supply
www.exmed.net
1-800-633-2139
WI
William
Shi pping
When in this business i would expect shipping to be a priority. The time it took to start the processes doubled the time to receive my item. When WE are unfortunate enough to need this equipment,We need it yesterday! The shipping should not be delayed four days because of company miscommunication.
Response from Express Medical SupplyDec 27, 2016
William
Sorry to hear that your product was not received within the time you expected. In review; you placed an order Saturday 12-3-2016. Our carriers ( UPS, FEDEX and USPS) do not pick up on weekends. Your order shipped out on Tuesday 12-6-2016 and was delivered to your address on Thursday 12-8-2016. We would always advise customers that need product urgently to select next day or 2nd day delivery. Had you opted for next day delivery, your product would have arrived Tuesday 12-6-2016 instead of Thursday 12-8-2016. We apologize for not meeting your delivery time expectations.
Customer Service
Express Medical Supply
www.exmed.net
1-800-633-2139
DE
Denise E.
I still haven't received my package.
I haven't received my package
Response from Express Medical SupplyDec 5, 2016
Denise Eisler
We are very sorry that your package has taken longer than expected to be delivered. In tracking the package it was picked up from our Warehouse dock on 11-28 and looks to be out for delivery to you Today Dec 5.
Customer Service
Express Medical Supply
www.exmed.net
1-800-633-2139
please see tracking info below:
December 5, 2016 , 8:54 am
Arrived at Post Office
SCARSDALE, NY 10583
Your item arrived at the Post Office at 8:54 am on December 5, 2016 in SCARSDALE, NY 10583.
November 30, 2016 , 7:40 am
In Transit to Destination
November 29, 2016 , 5:48 am
Departed USPS Facility
SAINT LOUIS, MO 63145
November 28, 2016 , 7:40 pm
Arrived at USPS Origin Facility
SAINT LOUIS, MO 63145
November 28, 2016 , 6:25 pm
Accepted at USPS Origin Facility
FENTON, MO 63026
November 28, 2016 , 4:26 pm
Shipment Picked Up
FENTON, MO 63026
November 28, 2016 , 1:12 pm
Shipping Label Created, USPS Awaiting Item
FENTON, MO 6302
MW
Maureen W.
A bit deceiving
An item I paid for did not show up as backordered until email two days after. They do not stock items listed so how can that be accurate listing them in their catalog online. Still have not received simple compression stockings
DR
Danielle R.
Go somewhere else.... horrible customer service
Terrible customer service first of all. The lady I spoke with was extremely rude and made me feel like an idiot. I ordered what they had listed as a box of 10 wound care supplies. It was even listed on my invoice as bx/10 (box of 10) they sent me 1 sheet. When I called the lady said no its for 1. Then if it was for 1 it should say 1/each not bx/10. So I asked for a refund because the only reason I ordered was to get a box of 10. I wouldn't pay that amount for 1 sheet. She said well your not getting your shipping back. The shipping was more than the actual product. Anyways they don't ship what they advertise then make you feel like your stupid. Go somewhere else.
Response from Express Medical SupplyNov 14, 2016
Danielle Russell,
We are very sorry that there was confusion and we certainly are sorry for your perception of poor customer service. We do sell the Aquacel wound care product by the Box of 10 dressings for $92.95 and, as a courtesy to our customers, we also offer this product by the each dressing as well for $9.95. These are very specialized medical wound dressings and they are high cost. The high cost is the main reason we have decided to offer single dressings as well as boxes of 10.
I have copied the information we received from your order on the internet below:
SKU: Product Quantity Unit Price Ext. Price Discount Your Price
CON420674EACH
Review Product ConvaTec AQUACEL Extra - Hydrofiber Wound Dressing (w/out silver)
4" x 5" - Each
HCPC Code: A6196
1 $11.00 $11.00 $1.55 $9.45
It appears that we did ship what you ordered. If you have not opened the dressing and wish to return for a full refund simply mail it back to us with the invoice and place confirmation # MSR101 on the outside of the envelope.
Express Medical Supply
Customer Service
218 Seebold Spur
Fenton MO 63026
1-800-633-2139
MD
Mike D.
Your
Your shipping rates are a scam.
Paying $8.75 for a package that weighed less than a pound
is not right.
You could have put my order in an envelope and added
a few stamps .
My company did a lot of mail order sales and we charged the
customer just what it cost us for shipping.
We did not try to make money on the shipping
Mike Delfuoco
Response from Express Medical SupplyNov 10, 2016
Mike
We are sorry to hear that our shipping and handling costs caught you by surprise. We try to be very upfront. Orders over $95.00 ship free and any order less than $95.00 cost $8.75. We are not in business to make money on shipping. We do understand that if you buy one single light-weight item that the S&H cost may appear to be too expensive. We allow the customer to make that decision about the purchase before final check out. It is not a hidden cost
Express Medical Supply
Customer Service
www.exmed.net
1-800-633-2139
ML
Marcos L.
Slow
The shipping is very slow
Response from Express Medical SupplyOct 14, 2016
Mr Ledesma
Thanks for reaching out to us.
It looks like you ordered from our web Site (www.exmed.net) onThursday afternoon 10-6-2016. The order shipped out from our warehouse Friday morning Oct 7 and your package was delivered to your Miami address on Monday 10-10-2016. Most packages do not move on Sunday so your package arrived in less than 3 business days.
We believe that is efficient delivery. We are sorry that the delivery did not meet your expectations.
USPS tracking information below:
Your item was delivered at 3:25 pm on October 10, 2016 in MIAMI, FL 33195.
October 10, 2016 , 9:33 am
Arrived at Hub
MIAMI, FL 33195
October 10, 2016 , 3:54 am
Departed USPS Facility
OPA LOCKA, FL 33054
October 9, 2016 , 7:55 pm
Processing Exception, Regional Weather Delay
OPA LOCKA, FL 33054
October 9, 2016 , 7:40 pm
Arrived at USPS Destination Facility
OPA LOCKA, FL 33054
October 8, 2016 , 12:47 am
Processing Exception, Regional Weather Delay
SAINT LOUIS, MO 63145
October 8, 2016 , 12:32 am
Departed USPS Origin Facility
SAINT LOUIS, MO 63145
October 7, 2016 , 11:40 pm
Arrived at USPS Origin Facility
SAINT LOUIS, MO 63145
October 7, 2016 , 10:40 pm
Processing Exception, Regional Weather Delay
FENTON, MO 63026
October 7, 2016 , 10:25 pm
Accepted at USPS Origin Facility
FENTON, MO 63026
