Express Medical Supply Reviews | Read Customer Reviews of exmed.net

Express Medical Supply Reviews | Read Customer Reviews of exmed.net

Express Medical Supply reviews

Showing 182 reviews with 2 stars · Clear filters

Mario
Dec 12, 2020
1 out of 5 products came almost…
1 out of 5 products came almost expired. Looks like it was squeezed in on purpose. I was planning to use them next month but one will be already expired, so I thought to return them but find out you cannot do it online, you have to call and get an authorization number from them with a possible 15% restocking fee. Not worth it.
Response from Express Medical SupplyDec 14, 2020
Mario, I am sorry you are not happy with your order and with the expiration dates. Please call us at 1-800-633-2139 and if any product is expired we will pick up the product at no charge or restocking fee. The restocking fee does not apply to returns placed within 30 days of purchase. Thank you for your feedback and we look forward to hearing from you so we can help you get this fixed. Thank you!
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Lisa R.
Dec 8, 2020
I had placed an order on 11/29/20 and…
I had placed an order on 11/29/20 and it has not come yet because it is still in transit. I am not happy with the service.
Response from Express Medical SupplyDec 9, 2020
Lisa, I am sorry you are not happy with your service. You ordered on 11/29 and we shipped your order on 11/30. I apologize that the USPS has taken a bit longer than normal to get your items to you, they have been very busy since Covid. I'm sorry you have been inconvenienced.
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Customer
Nov 8, 2020
My last purchase was a really bad…
My last purchase was a really bad experience that I've ever had before, I spend about $1,200.00 a year buying catheters and my last purchase was on back order that I did not realize because they never call me to inform me, only by email, I think that you need to let me know as soon as possible about that because I depend on catheters to empty my bladder until I called the office about it and she was so mean to me did not listen to me about to send it as soon as possible. I asked to send it by other company like that offer two day delivery UPS or US post office and she told me there is nothing I can do to help you knowing that she could help me out. I hope to have them soon and have a little more respect as a customer, please change fedex because is giving me a lot of delay on my purchase.
Response from Express Medical SupplyNov 10, 2020
Hello, I am very sorry that you had a negative experience with your order and with your delivery time. Please call us at 1-800-633-2139 and ask for Chris. She will be happy to help you get your orders sorted out. Thank you for your feedback, we appreciate you.
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Barbara W.
Oct 24, 2020
I have ordered one item from your…
I have ordered one item from your company and the first thing I get from you is that it is on back order. If I would have known that from the start I would have went someplace else. My wife is in a wheel chair and she needs the gloves ASAP.
Response from Express Medical SupplyOct 26, 2020
Barbara, thank you for your order and I apologize for the delay. We will ship your wife her gloves as soon as we can get them in stock. I am sorry for the inconvenience.
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SusanCustomer
Oct 9, 2020
The strips I ordered are so thin and so…
The strips I ordered are so thin and so cheaply made that when I used one as a test, one of the pads came off and another was slipping. What a rotten company and product. I wasted $20.00 and am afraid that any results won't be accurate when I need them to be. Have to find another brand. Awful product. Can't believe it.
Response from Express Medical SupplyOct 10, 2020
Susan, I am very sorry you are not happy with the strips that you purchased. Please call us at 1-800-633-2139 and we would be happy to help you get your order fixed. Thank you for your feedback, we appropriate it very much. I am sorry for your inconvenience.
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Stuart G.
Oct 8, 2020
Too many products back ordered.
Too many products back ordered.
Response from Express Medical SupplyOct 10, 2020
Stuart, I am very sorry you are experiencing back-orders on your needed supplies. We take this very seriously and we have been working with our vendors to try and find solutions. We have unfortunately had the same issues with Covid as others have had as well. We are happy to help you find alternate products or to get your products to you as soon as we can. Please call us at 1-800-633-2139 and we will do our best to get you what you need. Thank you.
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Andrew E.
Oct 7, 2020
I have not received all of my order
I have not received all of my order. I have sent an inquiry via my account on site and I have not heard from anybody. Perhaps this will get their attention!
Response from Express Medical SupplyOct 7, 2020
Hello Andrew, our records show your order was delivered on 9/17 and all items should have arrived. You ordered 30 of one product and 1 of another product. If they did not arrive, then you should call us at 1-800-633-2139 or email us at sales@exmed. I am not sure how you sent an inquiry through your account, unless it was to email us at [email protected]. We are happy to help you get your order fixed if there is a problem. Thank you for your feedback.
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lizzy
Sep 21, 2020
Have been waiting my order for a while
Have been waiting my order for a while. Apparently, It’s backorderd. I have not heard any communications with you since last email informing me of late areival
Response from Express Medical SupplySep 21, 2020
Lizzy, I am sorry you have experienced a delay in your order. Your items are on order and will ship as soon as possible. Please call us at 1-800-633-2139 and we can get you the most up to date information. When your order ships, you will be emailed the tracking and the information. I apologize for the inconvenience. Thank you for your patience.
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