Express Medical SupplyReviews of exmed.net

I can't share my experience as I received this mail to rate but my product is on back order. My complaint is that there was nothing on my selection that said Back Ordered. Very disappointing.

I ORDERED 03/25/2015 AND AS OF 04/07/2015 I DON'T HAVE MY ORDER BECAUSE OF A BACK ORDER THEY SHIP NOTHING

I would say that the reception and admission staff who were the first two faces were both pleasant. Unfortunately, there was a problem with the intake that made that process more lengthy and I was standing at the counter throughout. Considering that I was there to have a bleeding wound on my shin treated, that was an issue. I shouldn't have been on my feet and the leg needed to be elevated with pressure. Also, the staff member who took my history made some rather significant errors with RX levels and dose. Some sort of triage would be advisable along with the first come, first serve format. No system is ideal, but from looking around the waiting area, it was clear that there was a hierarchy of need and urgency. Wait time was longer than an ER would have been under normal conditions, speaking as a former hospital administrator who monitored wait time for years. My major issues came with actual treatment. The male doctor I very, and I emphasize that since he merely stepped into the room by inches, had no bedside manner. It was also evident that English was not his primary language. He presented as neither wanting to be there nor wanting to be the one to treat me- or anyone else. I couldn't understand him very well, which didn't make the situation any better. When a practitioner was eventually sent in, she was slightly more pleasant, but had the same language and communication issues. She spoke English, but there was always a distinct feeling that there was a barrier and too much left to chance. Questions were not clearly answered and certainly not welcomed. When it comes to home care and essential information for the coming hours, days and forward, it's a matter of safety to have that clarity. I never had the feeling that she was listening to my concerns and taking them into consideration. That's paramount.

I ordered a cushion cover for my roho high profile and I had it the next day. fast delievery, but they sent me the wrong cover, it said it was for 8 across by 9 across,but it was way to small,i threw the package away cause I thought I didn't need it, but when I talked to the lady at express medical she told me I had to have the package it came in, so I guess it was my fault for throwing away the package instead of keeping it. it said it was for my cushion but it wasn't, its too small. so not real happy with express,spent 50.00 for something I cant even use.

This is the second Roho cushion cover I gotten from you and both didn't even last 6 months, just put it on today and already starting to come apart. I paid close to 50.00 each at least they would hold up a few months, are these factory seconds?

I ordered a product which I needed for my son immediately and I got an e-mail stating that the item is on backorder. The item was ordered on 11/10/14 and as of today 11/18/14 I have not heard anything more from Express Medical.

When your talking medical supplies some things CAN'T wait....

I didn't know what I was ordering when I ordered 4 pairs of white "goes so far up on your leg that it isn't funny, open toe but closed heel" low-compression stockings. I couldn't get one on (and had to go back to the "medium compression" stockings and "donner" gadget that I'd bought at a store near me while I was waiting for the 4 white ones to come in the mail). The instructions that come with the white stockings are hard to follow, especially since they talk about the femoral artery (how does a plain person like me know where THAT is?) and some other medical gobbledygook. Maybe I'll try using my "donner" to get the white ones on, one of these days, ignoring the medical gobbledygook and just twisting the stockings to where I think they should go. Maybe I'll return them, if they're returnable -- at least the 3 pairs I didn't open.