Express Medical Supply Reviews | Read Customer Reviews of exmed.net

Express Medical Supply Reviews | Read Customer Reviews of exmed.net

Express Medical Supply reviews

Showing 237 reviews with 1 star · Clear filters

Heidi M.
May 27, 2017
Items ordered were on backorder and I …
Items ordered were on backorder and I wasn't told this until I had already placed order. Was told items would ship no later than 7 business days later its now over 7 days and items still have not shipped. Called yesterday and was told items would def be shipped yesterday and tracking number would be available. Still no updates. Will not order from Express Med again.
Response from Express Medical SupplyMay 31, 2017
Heidi We are very sorry that this order took so long to complete. We normally have all of the products you ordered available and on the shelf. We do send notification and status updates to customers any time we are delayed and sometimes these messages are filtered by your spam folder or are just simply overlooked. The notification we sent stated that "one of the three items you ordered was not available for immediate shipment but please notify us if you want the remaining 2 items ordered shipped ". The back ordered OSTO-FRESH product is supplied from a Canadian company making estimations on in-coming shipments difficult to predict. We really cannot explain why anyone here at Express Medical Supply would have informed you on May 26th that the order would have shipped out the next day if we did not already have the item in stock. Again we apologize and can only hope that you give Express Medical Supply another chance to assist you in the future. Your order was shipped out of our warehouse today 3-31-2017. Customer Service Express Medical Supply 1-800-633-2139 www.exmed.net
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Kevin C.
May 8, 2017
The gloves tore open on a seam with a …
The gloves tore open on a seam with a couple of days of using them and the bag hangs to low and interferes with the wheels even after adjusting the straps.
Response from Express Medical SupplyMay 9, 2017
Kevin, So sorry to hear that the gloves failed so quickly. Please accept our apology. Please give us a call and we can arrange to have to returned for replacement or credit. We do not manufacture the gloves, but we have had others returned in the past. Our CS phone is 800-633-2139 M-F 8:30-5:00 PM CST..The universal tote should be positioned inside the chair seat side and as such should not interfere with the chair wheels. You can also return the universal tote for evaluation, If you have all the original packing material and can reseal the tote zip-lock bag we may also refund or recommend a replacement for this item. We will have to evaluate the tote return before we can say for certain. It will need to be in "like-new " condition. Customer Service Express Medical Supply www.exmed.net 1-800-633-2139 m-F 8:30 - 5:00 PM CST
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Juliette W.
May 4, 2017
Bad Customer Service Experiences!
I previously purchased my ostomy supplies from this site for over 15 year. However, I never needed the assistance of customer service with product selection because I knew what products I routinely purchased and had them saved in my favorites. If looking for something new, I simple did a search. However, recently I had revision surgery and needed assistance with locating new products. I spoke to a customer service representative on 2 separate occasions. Each time it was a horrible experience. The person I spoke with not only didn't seem familiar with ostomy products but they lacked patience and were rather short and rude. Thus, I decided to purchase the needed products from a different vendor. Apparently, ordering from this company is only wise if you don't need any help with product selection.
Response from Express Medical SupplyMay 5, 2017
Juliette We are embarrassed and are very apologetic regarding your poor experience and recollection of interaction with our customer service staff. I assure you that this is not representative of our typical customer interactions. If you remember the name or other detail about who you spoke with or on what day, this interaction occurred, it will help in sorting through the details. Please do let us know if you recall any additional information. Send to [email protected]. We at Express Medical Supply are not trained clinicians in wound and ostomy care but we do all have a solid base of knowledge regarding the use, application and optional alternative ostomy product selections that can help meet unique individual needs. Customer Service Express Medical Supply www.exmed.net 800-633-2139
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Fredrick B.
Mar 28, 2017
The order never arrived.
Use another shipper?
Response from Express Medical SupplyMar 28, 2017
Mr Burbeck, This longer than normal deliver time is unusual for the USPS Priority Mail. We certainly do apologize. I tracked the package this morning, It left our warehouse on March 22 and USPS displays that it is out for delivery today March 28. This is a day or so longer than we would have expected. Customer Service Express Medical Supply www.exmed.net 1-800-633-2139
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HN
Mar 19, 2017
Ordered three items was billed received only one of the items
There was a quality check stamp on the invoice...yet I ordered three of one item was charged and only received one...tried to call the customer service number at a time convenient for me but their schedule is different. Can't chase them will never purchase from them again.
Response from Express Medical SupplyMar 20, 2017
Helene We apologize for our error.and are truly embarrassed that this occurred. We will refund your entire purchase amount including the shipping cost. Customer Service Express Medical Supply www.exmed.net 1-800-633-2139 .
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Jeff C.
Feb 18, 2017
Product defective
They don't stand behind what they sell. Very rude on the phone. Purchased a gel mattress for my father and after only two days it's flat and doesn't work. They won't replace or have anything to do with what they sell. Don't buy from them.
Response from Express Medical SupplyFeb 27, 2017
Thanks for contacting us about warranty replacement. The images of the product were e mailed to the Drive Medical Company. We are in the process of determining how they want to handle the product return or credit. The item is fully covered under the warranty period. Sorry this seems to have cause confusion. Customer Service Express Medical Supply www.exmed.net 1-800-633-2139
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Ashrf A.
Jan 28, 2017
Bad service
I made the order, and never send my order... then I canceled the order
Response from Express Medical SupplyJan 30, 2017
We are very sorry, the items you ordered were on back order but were mad available shortly after you cancelled the order. We apologize for any inconvenience. Customer Service Express Medical Supply www.exmed.net 1-800-633-2139
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Marisa Van D.
Jan 9, 2017
Great, fast delivery
When I called and told them I had ordered what I needed least first they made sure my second order was shipped ASAP.
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