Express Medical Supply Reviews | Read Customer Reviews of exmed.net

Express Medical Supply Reviews | Read Customer Reviews of exmed.net

Express Medical Supply reviews

Showing 237 reviews with 1 star · Clear filters

Fontilla C.
Sep 29, 2017
The shopping was good but I still have …
The shopping was good but I still have not received the supplies.
Response from Express Medical SupplySep 29, 2017
Dear Fontilla Clark, Thanks for your note. We are sorry your packages have not yet arrived. I did check and your order shipped out yesterday 9-28. The tracking shows it is "in route to destination". You should have received and e mail with the tracking number included. From the USPS web info: September 29, 2017, 4:44 am Departed USPS Regional Facility SAINT LOUIS MO DISTRIBUTION CENTER Your item departed our USPS facility in SAINT LOUIS MO DISTRIBUTION CENTER on September 29, 2017 at 4:44 am. The item is currently in transit to the destination. September 28, 2017, 8:59 pm Arrived at USPS Regional Origin Facility SAINT LOUIS MO DISTRIBUTION CENTER September 28, 2017, 7:44 pm Accepted at USPS Origin Facility FENTON, MO 63026 September 28, 2017, 3:58 pm Item Accepted/Picked Up for Initial Processing FENTON, MO 63026 We are sorry that you do not already have the supplies in hand. Customer Service Express Medical Supply www.exmed.net 1-800-633-2139
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RICHARD E.
Sep 23, 2017
Received the product however the leg …
Received the product however the leg straps were not in the package rendering the order totally useless!!
Response from Express Medical SupplySep 27, 2017
Mr Emanuel Sorry to hear that you were disappointed with the product ordered. The straps are sold as separate items. Customer Service Express Medical Supply www.exmed.net 1-800-633-2139
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carol G.
Sep 8, 2017
If there is a minus star it would be
If there is a minus star it would be! Supplies did not arrive on time. Did not arrive on the new delivery date. No help from the company. Left without any supplies! No idea when or if the supplies will arrive. My card was charged - they got their money but we are hi and dry no urgently needed supplies!
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anastasia
Jul 14, 2017
Placed my order a week ago , still have nothing
Placed my order a week ago , ordered item was out of stock ( they put in on back order and promised that I will have it within 2-3 business days). Still no response. Order is time sensitive....
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GD
Jul 8, 2017
Items ordered were on back order
Items ordered were on back order. I received an email saying items would ship in 3-5 business days. They still have not shipped, nor has there been an update as to when they will ship.
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Samuel M.
Jul 4, 2017
Items were backordered
Items were backordered. No update sent. No way to cancel. I needed them right away. Your web sight should have stat ed they were not available. Please cancel the order.
Response from Express Medical SupplyJul 6, 2017
Sam Thanks for your note. I see that your order for TED hose did ship. If any item is on Back-order we promptly send an email to notify customer and to allow for you to seek a change in order or cancellation. Perhaps you did not see our e-mail reply? Please let us know if you want to return the unopened items for a full refund. Customer Service Express Medical Supply 1-800-633-2139 www.exmed.net
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Nadro C.
Jun 20, 2017
Order stalled with no follow-up
I placed my order over a week ago, and no progress has been made since. I have received no updates, and have no idea when my order will be shipped.
Response from Express Medical SupplyJun 21, 2017
Nadro We are very sorry that you have not received your order yet, we did send e-mails informing you that we did not have a full case in stock but perhaps these notifications went to your spam filter. I see you are using a different name and or e-mail addresses and that too can cause confusion. We did ship out the partial case we had in stock yesterday and will ship out the rest in short order when it arrives on our dock. Do not hesitate to call us with questions. Customer Service Express Medical Supply 218 Seebold Spur Fenton MO www.exmed.net 1-800-633-2139
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michael C.
Jun 5, 2017
I placed a order on 5 28 17 come to …
I placed a order on 5 28 17 come to find out one item was back ordered running out over weekend andknow out? why not send what I needed. made calls no help. tryed all weekend to find my needs no one local carries what I need
Response from Express Medical SupplyJun 5, 2017
Michael. We are very sorry that your order was held due to a back-ordered item. The issue was made more complex by order placement over the Memorial day holiday weekend. Our phones are not staffed on Holidays or weekends. I do see that your order shipped out today, June 5, via Fed Ex. Using the tracking number later this evening will show the package is in the FedEx system # 717832886216 Customer Service Express Medical Supply www.exmed.net 1-800-633-2139
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