Express Medical SupplyReviews of exmed.net

Response from Express Medical SupplyJan 25, 2018

Dear Jeff Sorry that we did not ship your complete order on first shipment Jan 15. I do see that the balance of the shipment left our warehouse on Jan 17th and that both shipments were sent out FedEx. We do send out notices when such unusual events occur. Please check your spam folder for this message as many times the email carrier marks the message incorrectly as spam. Customer Service Express Medical Supply 1-800-633-2139 www.exmed.net

Response from Express Medical SupplyJan 25, 2018

Dear Elsa Sorry to hear that you had a bad experience. We do not like to hear of bad customer experiences especially if you have called and talked to one of our customer service staff. Can you provide me with information about what product description caused a problem? Did you speak with someone in Customer Service ? If we truly have a product miss-marked or somehow confusing we certainly will pay to to the item picked up and replaced with the product you seek. Customer Service Express Medical Supply www.exmed.net 1-800-633-2139

Response from Express Medical SupplyJan 8, 2018

Dear Beth Thomas, We are disappointed that we received a poor review and that you were displeased with the shipping and handling costs. We do offer free Shipping and handling on orders over $95 and we do try to disclose the shipping costs on orders less than $95 early in the check out process. Shipping costs are posted before you complete your order as we do not want these charges to be a surprise . Again, we are sorry you did not see the charges before your check out. Customer Service Express Medical Supply www.exmed.net 1-8000-633-2139

Response from Express Medical SupplyJan 5, 2018

Dear Robert. We are sorry that we did not make the delivery expectations clear when you placed your order. There are days that carriers do not work. Electing next day or 2nd day still is of benefit for they will arrive before normal ground shipments without the surcharge. We do try to make the expected date clear at the time of order. Thanks for your note. It looks like you ordered Dec 29, 2017 in the afternoon and selected 2 day delivery with a stated expected delivery date of Jan 4.( please see below) THE31935PAIR Review Product Therafin - Tennis Ball Walker Glides Replacement Balls HCPC Code: 1 $9.45 $9.45 $0.47 $8.98 Status: THE31917PAIR Review Product Therafin - Tennis Ball Walker Glides Pair of Tennis Balls with Stabilizer HCPC Code: 1 $18.95 $18.95 $0.95 $18.00 Status: Order Notes: Estimated Delivery : Thursday, Jan 4, 2018 SubTotal: $26.98 Shipping: 2nd Day $20.68 Tax: $0.00 Total: $47.66 We are happy to see that tracking information actually shows it arrived on Jan 3 and not as expected Jan 4. We always use UPS or FedEx for expedited shipping but all carriers honor certain Holidays and some days of the weekend are not counted. Customer Service Express Medical Supply 1-800-633-2139 www.exmed.net

Response from Express Medical SupplyJan 4, 2018

Dear Elissa, You can return any unopened unused spray bottles. Just give our Customer Service Staff a call at 1-800-633-2139 and they can issue you a return authorization. Hopefully this does indeed work but rest assured that you can return unused portion of the order. I did look at our on-line description and see that it does state that the lotion has fragrance( see description below): Coloplast Baza Cleanse and Protect - All-In-One Perineal Lotion with Odor Control is a no-rinse cleansing lotion that cleans, moisturizes, and protects your irritated skin. Coloplast Baza is a one-step lotion that combines mild cleansing agents, a breathable skin barrier, and moisturizing ingredients in one gentle, non-irritating formula. This lotion combines three products in one. Coloplast Baza Cleanse and Protect - All-In-One Perineal Lotion with Odor Control: No-rinse, pH-balanced cleansing lotion One step provides mild cleansing, a breathable skin barrier and moisturization Mild fragrance helps minimize incontinent odor Thanks for shopping with Express Medical Supply Customer Service Express Medical Supply www.exmed.net 1-800-633-2139

Response from Express Medical SupplyDec 28, 2017

Dear Marie, Thanks for your note. We are very disappointed that this product did not work out for you. I took a look at our on line posting description of the product: "3M ACE - Elastic Bandage with Hook (Velcro) Closure is designed to provide support and compression during recovery and return to normal activities. The ACE Elastic bandage can be worn for extended periods of time and is comfortable to wear 24 hours a day. Custom fit and easy to use. Ideal for use with the shoulder or lower leg. Size: 2", 3" or 4". Length: 1.7 yds. Each, Case of 72. " I do see that we do have a typographical error but it does clearly identify the product as an ACE bandage. Many of the other bandages are not as good as ACE so it may be a challenge to find a really robust elastic bandage you seek. I also do not see that make any claim about being super tough. Again, we are sorry that it did not meet your expectations. Customer Service Express Medical Supply www.exmed.net 1-800-633-2139

Response from Express Medical SupplyDec 21, 2017

We are sorry that your order took longer than usual. Part of the delay was attributed to the high volume of packages that are being handled by every carrier .. UPS FedEx and USPS. We did not select to deliver by UPS because it was a less expensive carrier . If you have a preference of what carrier to consistently ship your packages and want to phone your orders in to our customer service line we can always ship by your preferred method. In our experience, around the Winter Holidays, all carriers have volume delays though. Note: Pkg was delivered yesterday 12/20 to front porch at 3:02 pm Customer Service Express Medical Supply 1-800-633-2139 www.exmed.net

Response from Express Medical SupplyDec 15, 2017

Dear Brian, We are sorry if we did ship two of the same items. A check of our inventory on these two items shows that our counts are correct. Although not an iron clad measure, we can usually verify errors made by our pick staff when the counts come back with one item having 1 more than we expect. Do you happen to have the 2 box reference numbers? When we make a mistake, we will stand behind the corrective measures and not have you pay for return postage. Customer Service Express Medical Supply 800-633-2139 www.exmed.net