Express Medical Supply is a family-run medical supply store that has been in business since 1994. We take pride in serving high quality discount medical supplies to both individuals at home and health care professionals across the United States. Our central location in St. Louis, Missouri allows us to quickly ship a wide variety of medical supplies directly to your home or office. So whether you need ostomy supplies or adult diapers, you can trust Express Medical Supply to deliver quality medical products quickly.EXPRESS MEDICAL SUPPLY, INC - THE BEST IN SERVICE, QUALITY & VALUE
Express Medical Supply (exmed.net) has 8,885 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Showing 182 reviews with 2 stars · Clear filters
Kathy H.
Hi, You charged me twice for my order. I'll be calling you. Thanks. Kathy Hanford
Response from Express Medical SupplyApr 11, 2016
Kathy I believe you are seeing the amount first placed as a " holder" and then later as an actual charge. It is typical of the way credit card companies report purchasing but doe not mean that we charged you twice. Please do call and we will do a thorough investigation. Customer Service Express Medical Supply www.exmed.net 1-800-633-2139
Stephen D.
I purchased incontinent plastic pants that say size 28 thru 36 but they are so small even a 30 inch waist person would have trouble wearing them. Your sizes are not correct. Very disappointed.
Response from Express Medical SupplyMar 11, 2016
Mr Doyle, We are sorry that the size ordered did not work for you. I pulled a sample of this product from our shelves and the manufacturer lists the size "FITS 26" -36" This is what is listed on the product insert. The vendor is Briggs Healthcare 1931 Norman Drive Waukegan IL 60085 Customer Service Express Medical Supply www.exmed.net 1-800-633-2139
Unsatisfied B.
The pillow cases were delivered quickly and did fit the wedge pillow, however, were thin and practically came apart in the wash. I doubt I'll purchase from them again.
Response from Express Medical SupplyMar 2, 2016
Thanks for your feedback. These covers are made by Duromed and we have not been successful finding a a better replacement alternative. We too find it difficult to locate and offer a high quality, long lasting, zippered bed wedge cover at any cost. The Duromed covers at $7.95 are the only ones we have found. Respectfully, Customer Service Express Medical Supply www.exmed.net 1-800-633-2139
Mike R.
I use to order from you all the time but the last 2 orders you have been out of stock then I find out you no longer carry that stuff til ordered. So I have found another supplier
Response from Express Medical SupplyFeb 23, 2016
Mr Ricketts, Thanks for your note. We are truly sorry that we did not have the Cymed product in stock. This manufacturer has been having trouble keeping with with production across a range of their products. When a manufacturer struggles with production we have to report orders as "back-ordered". We do try to stock up to prevent theses issues but it is hard to predict just which products will be impacted. Customer Service Express Medical Supply www.exmed.net 1-800-633-2139
Jon Simpkins for Maria C.
I ordered the inflatable tub for my 13 yo daughter. She had an aneurysm rupture in her brain just before Labor Day. We need the inflatable tub as it was not possible to safely bathe her with our bathroom. I ordered on line very easily. As our time table was very tight, I had sent a separate email requesting to have the item send via overnite express so that we'd have the item on hand and ready to use when we needed it. The rep called me and started to tell me that the item was not in stock and that the mfg would not overnite this item at it period, end of discussion and when I attempted to explain our situation and the fact that Erika could not get into our bathroom safely, I was basically told sorry, can't help you. I even had to tell the lady rep to please shut up and let me explain why I was asking for this service. When she agreed to listen and not talk, I calmly explained our situation and even offered to let the mfg use our express acct # for the shipping charges. I also explained that I was not looking for this service for no cost. All she could do was relay our info to the mfg and she would let us know what the mfg would do. Thankfully, the mfg agreed to ship it overnite, and it arrived on time so that Erika could use the tub when she needed to. As for the lady rep, I regret having to be so forceful but I had no choice given that she was not allowing me to speak and explain our situation. She seemed more interested in say no first that it was not possible at all and to basically not waist my breath. She could have been more understanding and empathetic rather than cold and distant. The tub is working marvelously.
Samantha J.
Ordered a pair of compression stockings and then received an email a day later saying that they were not in stock and would be pit on back order. I needed those ASAP. If they didn't have them in stock, it should be listed on the site as "Out of Stock" or not listed at all.
Response from Express Medical SupplyOct 19, 2015
Samantha, We are sorry we did not have the item you ordered available to ship when your order was processed. Your order did ship on Friday and is scheduled to be delivered to you today via US Mail. We do try to have what our customers need in stock, when they need it. Should that ever occur in the future please feel free to call our customer service staff, they may be able to suggest a substitute, drop ship your order or they will be happy to cancel your order if they can not be of service. Customer Service Express Medical Supply, Inc 1-800-633-2139
Howard S.
I placed an order on 10-10-2015 and on 10-20-15 have still not received it. Not sure if I would order from them again.
Response from Express Medical SupplyOct 19, 2015
Mr. Snyder, We are sorry for the delay in shipping the item you ordered. We do try to have what our customers need, in stock when they order. Your order did ship today, Monday 10/19/2015 via US Mail. The tracking number can be found under the My Account section on our site. You will also get an email this evening with the tracking number. Sincerely, Customer Service Express Medical Supply, Inc 800-633-2139
Alice S.
I am not sure if I will order again. I ordered in the past and my products were in very little time. Now that I need the products they did not package them right so they got sent back to redo. I needed this stuff now not next Tuesday. I feel since they goofed they should overnight it but no wait well they will wait on my next order because it is not hapening
Response from Express Medical SupplySep 25, 2015
Alice We are sorry for your frustration. Your package contained two liquids and apparently was handled roughly by the carrier. The carrier noted liquid coming from the box while in transit and removed the two liquids and returned the dry items to our address.We were given no advanced notice of this problem before it arrived back on our loading dock. This does not happen often but it has happened at least one other time. We have re-shipped your items back out today and you should have on Tuesday. We are sorry for the delay. Customer Service Express Medical Supply www.exmed.net 1-800-633-2139