Nancy T.
still have not received my order
still have not received my order. ordered on 12/17. was shipped om 12/19/17 USPS PROMISED DELIVERY ON 12/23 BUT NEVER' CAME. IF I HAD KNOWN IT WOULD TAKE THIS LONG IWOULDHAVE CHANGED DELIVERY OPTIONS. IAM UNDER GOING CHEMO TREATMENTS AND WAS TOLD ABOUT YOUR COMPANY FROM MY OCOLOGISTS. I HAVE BEEN IN A LOT OF PAIN AND COULD REALLY USE YOUR PRODUCTS. USPS IS TERRIBLE WHEN IT COMES TO DELIVER PACKAGES. I SUGGEST YOU TRY ANOTHER CARRIER. PLEASE CHECK AN SEE IF I CAN DELIVERY ON DE 26, DEC 27
Response from Express Medical SupplyJan 2, 2018
Dear Nancy T, First and Foremost we are sorry your products took so long to arrive. The USPS tracking indicates your package was delivered on Dec 26. Please call us if that information is not correct. We certainly apologize for how long your order was in transit. This long of transit time is not usually the case for any carrier we use ( USPS FedEx or UPS) All carriers have occasional issues during the height of the Holiday season. We do want to get your products to you as quickly as possible. If you ever want to request ground delivery service using a specific carrier please do not hesitate to call us and we will happily accommodate ( 1-800-633-2139) . We also offer expedited shipping with next day or 2nd day delivery with some additional cost. Customer Service Express Medical Supply 1-800-633-2139 www.exmed.net