Express Medical Supply Reviews | Read Customer Reviews of exmed.net

Express Medical Supply Reviews | Read Customer Reviews of exmed.net

Express Medical Supply reviews

Showing 293 reviews with 3 stars · Clear filters

Retiree from F.
Apr 10, 2018
I was very pleased with the pair of…
I was very pleased with the pair of stockings I ordered and received a but very disappointed that when I ordered some other items, I found out two days later that they are backordered with no ETA. These items are impossible to find locally in stores anywhere in my area, and it's very disappointing to know that they're not even available online. The least you could have given me was an expected date when I would have them.
Response from Express Medical SupplyApr 11, 2018
Dear Retiree, Thank you for your note. We did send the following note to you: Last email sent on 4/9/2018 9:19:49 AM: Thanks for shopping with Express Medical Supply. One or more of the items you ordered are currently out of stock. We expect all items to ship in 4 to 5 business days. If this delay in shipment causes problems please let us know. We may be able to ship a partial order, recommend a substitute or provide another solution to meet your needs. Please review the status of your items below. Thank you, Customer Service Express Medical Supply Email: [email protected] Customer Service By Phone: 800-633-2139 M-F 8:30 AM – 5:00 PM CST It may have been routed to your spam filter and maybe it was overlooked. Thanks for shopping with Express Medical Supply. Customer Service Express Medical Supply www.exmed.net 1-800-633-2139
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Michele D.
Mar 31, 2018
Delivery was very slow
Delivery was very slow. 8 days.
Response from Express Medical SupplyApr 2, 2018
Michele, We are sorry that you feel like delivery was slow. You did order on a Saturday and although our web-site allows you to place orders over the weekend, products do not ship until Monday. From our records: You Ordered on Sat 3/24, your product shipped on Mon 3/26, and delivery was on Fri 3/30. Customer Service Express Medical Supply www.exmed.net 1-800-633-2139
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Joseph G.
Mar 28, 2018
I waited until now to express my…
I waited until now to express my comments regarding the 3M Stoma Seal dressings I ordered from your company on 11/13/2017 and 02/12/2018. I've been using these dressings for many years, and have purchased them from several sources. These last two cases I ordered fromExpress Medical contained several patches that were defective----some to the point that they were unuseable. The dressing part of the patches was so far off center that they overlapped the adhesive. I know this product is sourced by you from 3M corporation. Over the many years I;ve used them, I;ve seen many alterations to the product to reduce material costs. Now, I'm starting to see defective patches and major price increases. Hopefully, this trend will not continue. Joseph J. Gonino St. John, IN
Response from Express Medical SupplyMar 29, 2018
Joseph We are very sorry to hear that this 3M product's quality has diminished.These dressings are now on long-term back order from 3M and are not due to be released until late April. Perhaps there is a correlation between the quality issue you mention and the current backorder situation. We certainly hope that 3M is changing their manufacturing process in response to feedback like your own. We certainly apologize and hope they re-introduce a higher quality product. Customer Service Express Medical Supply www.exmed.net 1-800-633-2139
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william P.
Mar 26, 2018
Shipping is way over priced
Shipping is way over priced. Otherwise they ship what you order in timely fashion.
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Richard S.
Mar 12, 2018
I purchased the safe products
I purchased the safe products, same numbers for $18 less from Allegro medical supplies with free shipping offer.
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Lisa C.
Feb 27, 2018
I think that between the price you…
I think that between the price you charge and the price for shipping it was very expensive also when the box arrived everything was smashed and I didn’t appreciate that either but I know that’s probably not your fault
Response from Express Medical SupplyFeb 27, 2018
Lisa Thank you for your comment. We are sorry that it seems like our shipping charges are expensive. We do try to be very transparent with the shipping charge. Orders over $95.00 SHIP FREE orders totaling less than $95 ship for $8.75. We are sorry too that the box arrived damaged. I have to believe something unusual happened during shipment. I am assuming that the product inside can still be used. If that is not correct, please do contact us. Customer Service Express Medical Supply www.exmed.net 1-800-633-2193
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PK
Feb 20, 2018
Shipping cost too high
$8.75 shipping cost on a $5.95 light weight item is a bit steep! Otherwise service OK.
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Robin M.
Feb 16, 2018
Disappointed with delivery commitment
Disappointed with delivery commitment. Called immediately after order was placed and return message of items out of stock. Called back-requested partial shipment right away-remaining items would be in and shipped within a week. We call to check status just 3 days ago and learned at that time-back order items were delayed-due into your warehouse in another week. At this point keeping my fingers crossed that your next delivery and shipment arrives before my team is out of supplies.
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