Express Medical Supply Reviews | Read Customer Reviews of exmed.net

Express Medical Supply Reviews | Read Customer Reviews of exmed.net

Express Medical Supply reviews

Showing 182 reviews with 2 stars · Clear filters

J L.
Jul 14, 2016
Ripped off
Thanks for ripping me off. Amazon has the same product for 1/2 as much. So I will never be ordering from you guys again.
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Tatiana H.
Jul 12, 2016
Complain
I ordered the items online, and after making the payment i received and email saying that the items were out of stock. Why i wasn't told before buying the goods then?? I needed the items to be delivered on time, not being the case. Very disappointing!!
Response from Express Medical SupplyJul 12, 2016
T. Hincapie We apologize for the delay in shipment. Your order placed July 5, 2016 shipped out yesterday July 11. We do try to keep all items in stock but on occasion we do experience times when multiple customers are on-line or talking with Customer Service and all ordering the very same products at the same time. This is just one example where we may be temporarily out of stock. Often times this temporary condition only lasts for a period of one or two days causing minimal disruption but in all cases we do notify customers by e-mail when this occurs and we offer options for cancellation of order, recommend a substitute or split ship the order if we have only partial amounts of the requested product volume.. Again, very sorry for the delay. Customer Service Express Medical Supply 1-800-633-2139 www.exmed.net
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Martha
Jun 30, 2016
Express? I think not.
I placed this order on June 23, and it did not even ship until June 30. There was no communication after the initial order confirmation. If you are in a hurry or even want items on a timely basis, try elsewhere.
Response from Express Medical SupplyJun 30, 2016
Martha, You should have received an email from us with your the tracking for your order. I'm so sorry you did not receive it. Your order shipped on 6/28. I have tracked your package and it is on the FedEx truck for delivery today, Thursday 6/30. I believe I just sent you the tracking email, but you can also log onto your exmed.net account and find the tracking number in order history. If you need any further assistance please feel free to contact us at 800-633-2139. Customer Service Express Medical Supply, Inc 800-633-2139
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Steven B.
Jun 10, 2016
Disappointed
Customer service and speed of delivery work just fine, but products seemed inferior. Catheter condoms I ordered have no adhesive and don't stick. Big problem.
Response from Express Medical SupplyJun 10, 2016
Mr Steven Best, Thanks for contacting us. We are sorry to hear that the product you ordered did not meet expectations. Have you used this same product before with good results ? We have many styles and some have double strip grip " extended wear" adhesive that may meet your needs. Please visit our website www.exmed.net call our Customer Service team for selecting Extended wear or any other catheter that you have used successfully in the past. Customer Service Express Medical Supply 1-800-633-2139 www.exmed.net
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CM
Jun 8, 2016
Overnight delivery?
When placing order, I needed to select overnight shipping, at substantial increased cost. The order summary showed the estimated delivery date with the overnight date, as expected. The next day, I was informed that my order was shipping, instead of being delivered. This was not at all what I expected. The delay caused a fair amount of stress for the recipient, since they now had to skip a day of treatment. I would recommend fixing the estimated shipping date, if there is a time constraint. ----- I see the reply from Express Medical Supply to my original post. They correctly state that the order was placed on May 31. The order confirmation emailed to me, clearly stated "Estimated delivery June 1". My suggestion is that you modify your confirmations to line up with your ability to ship, based on the time of day, since that is limiting factor. In this case, the June 1 delivery date was not going to achieved, but it would have been very helpful to know that in advance. The confirmation email was misleading.
Response from Express Medical SupplyJun 8, 2016
CM Thanks for contacting us. We are sorry for any additional stress. We have to apologize for a mistake on our end. We did have a temporary message on our Web site that provided misleading delivery times for products ordered after the Holiday. This error has been corrected.. Please call Customer Service 1-800-633-2139 and ask to speak to Chris at ext 208. We will refund the expedited shipping and or put a credit on your account. We are sorry for this error. Customer Service Express Medical Supply www.exmed.net 1-800-633-2139
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Mary K.
May 9, 2016
Still have not received purchase
My order was due on May 5th, and as of May 9th, I have yet to receive my order. After an 8 month hospital and rehab stay, I am preparing for my husband's return home. I need a reliable company to order from-delays such as this excludes them from my option.
Response from Express Medical SupplyMay 10, 2016
Mary We are sorry that your package has been delayed. You ordered from Express Medical Supply on 5-2-16 and we shipped the complete order out 5-3-16. In tracking your package ( tracking information displayed below) with the USPS it does display that it is "out for delivery today" 5-10-16. This does seem like a significant delay in the USPS delivery. In the future, If you need supplies quickly it might be best to request 2nd day or next day delivery. May 10, 2016 , 8:28 am Out for Delivery HALETHORPE, MD 21227 Your item is out for delivery on May 10, 2016 at 8:28 am in HALETHORPE, MD 21227. May 10, 2016 , 8:18 am Sorting Complete HALETHORPE, MD 21227 May 10, 2016 , 5:25 am Arrived at Post Office HALETHORPE, MD 21227 May 8, 2016 , 5:06 am Arrived at USPS Destination Facility BALTIMORE, MD 21233 May 7, 2016 , 9:06 pm Arrived at USPS Facility MERRIFIELD, VA 22081 May 7, 2016 , 6:03 am Arrived at USPS Facility DULLES, VA 20101 May 4, 2016 , 4:46 am Departed USPS Facility HAZELWOOD, MO 63042 May 3, 2016 , 7:30 pm Arrived at USPS Origin Facility HAZELWOOD, MO 63042 May 3, 2016 , 6:15 pm Accepted at USPS Origin Facility FENTON, MO 63026 May 3, 2016 , 4:04 pm Shipment Picked Up FENTON, MO 63026 May 3, 2016 , 11:49 am Shipping Label Created FENTON, MO 63026 Customer Service Express Medical Supply www.exmed.net 1-800-633-2139
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Frederick j B.
Apr 20, 2016
one side of double tape almost impossible to remove
SAME AS TITLE
Response from Express Medical SupplyApr 20, 2016
UroCare makes the adhesive product and they do make it to be very secure. They also make and sell an adhesive remover prep pad that helps release the adhesive and maintain skin integrity. ITEM # URO5600 BOX. Customer Service Express Medical Supply 1-800-633-2139 www.exmed.net
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still W.
Apr 17, 2016
NO SHOW
I placed my order online and it was indicated that my item was back ordered with no projected release date. I was told that I would receive my purchase last Thursday, Today is Sunday and there has been no sign of UPS or any other delivery method in the past few days. I'm very disappointed because the weekend would have been the best time to try out my weighted utensils.
Response from Express Medical SupplyApr 18, 2016
We are sorry for the manufacturer's delay. I see your order has shipped and is in route to you now. Customer Service Express Medical Supply www.exmed.net 1-800-633-2139
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