Ron W.
One of the products received was…
One of the products received was damaged (hole in fabric), I called to return the product and was told they didn't want to have me return product to E.M. and that I needed to call the manufacturer directly and return to them. Really? What kind of policy is that? They sold it , they should accept it back. After complaining they agreed to finally "mail me" a label to return it. No idea if I'll ever get the label or where it goes from there. Obviously this co. is NOT customer friendly and I won't be dealing with them again.
Response from Express Medical SupplyMar 19, 2018
Ron Thanks for your review. I see that you are a relatively new on-line customer with Express Medical Supply. I can see where you might misunderstand our actions or intentions. Some of the manufacturers we work with like UROCARE are very receptive to hearing from their end-users.They really do want to be involved when there are product quality issues and are eager to send out the replacement products. It can even speed up the manufacturers internal review process if they identify an issue impacting other areas our products that may be in production. I can assure you we, at Express Medical Supply, were indeed trying to be customer friendly and get you the replacement item you needed.. We see the value of having the manufacturer involved when they are a known and recognized willing participant in the problem-solving process. We are happy to send you a return authorization and pick the item up for replacement directly from Express Medical Supply. Customer Service Express Medical Supply www.exmed.net 1-800-633-2139