Sheri
Excellent customer service after bad experience
I had money left in my FSA to spend before I left my company. I called for help purchasing compression stockings for my mom. The first person I spoke with was not friendly or helpful so after a bad experience I hung up and I called back again and the second person who helped me was an absolute joy to work with. She was knowledgeable and very helpful. She assisted me with questions on sizing, color, how to use my FSA to purchase, How to charge the credit card ASAP, helped me with an out of stock back ordered item, etc. I wished I’d caught her name. She was a pleasure to work with.
Response from Express Medical SupplyMar 2, 2020
Sheri, thank you for your feedback, it is very helpful to us. I am glad you were able to get the help you needed. I am sorry your first call was not up to standard. I am very thankful you called back. Please let us know if you need anything in the future, we are happy to help.