John F.
Major problems with their shipping department
Twice I've placed an order that never arrived. First time I contacted them and they said they'd resend but they didn't resend the total order. 2nd time it happened I called them and told them I was looking at the UPS website which told me they never set up the order with UPS but never actually shipped it. I called and they gave me an attitude until I told them I was looking at the UPS website which told me they never gave my order to UPS. After a few minutes they checked and said they would resend the order. I told their rep that their failure to ship the order placed me in a bind but they wouldn't send it to me any faster. Will not use them again.
Response from Express Medical SupplyAug 17, 2018
John, Our records indicate that all 3 orders you have placed with us have been delivered and were shipped to you by Priority Mail. We do not ship UPS to Hawaii. Tracking shows that your last order was delivered to your front door/porch on August 9. Can you verify that you did receive this package? If the package is lost we can begin a trace with the post office. Customer Service Express Medical Supply www.exmed.net 800-633-2139