Express Medical SupplyReviews of exmed.net

I needed my order within two days. It cost too much-$27.00-for two day shipping! Only "over night" would charge that much!

Good product choices. This last time, however, 2/3 of my order was held waiting for a back ordered item and the shipment was not posted until the 6th day post order and not received until the 8th day post order. In the meantime I ran out of even my supply of alternative wound dressing options,

Express Medical is fast, fair priced, and easy to order from, BUT when you live in an apartment complex where all packages are stored and handled by the front desk folk and you ride the elevator with all your neighbors, getting catheters and Tena products in their original boxes, emblazoned with with their contents' named in bold lettering just isn't cool. In 40 years of ordering these supplies, no other vendor had this crude and insensitive practice. What about HIPPA regulations...not to mention common curtsesy?

Most times I've ordered from Express Medical I'd give 5 stars but this time I placed an order on Tuesday and it still hadn't shipped Thursday morning. Every other time the order was shipped the day of the order or early the next day. When I called I was told there was a holiday which I had been aware of and was why when I ordered on the Tuesday after Labor Day I didn't call until Thursday. I was disappointed with the attitude of the person who then put be on hold and came back and said my order would be shipped that day. It was and I was appreciative but had the customer service rep been kind it would have better represented your usually fine company. I will chalk it up to one person and not the company.

Ordering was easy and my item arrived promptly. The only thing that bugs me is that I ordered from this site because the picture showed a black hard plastic piece where one strap goes through the other. As near as I can tell, Therafin has changed their design and that piece is no longer on the product, but without it the handle tears in a relatively short time. If I had known that piece wouldn’t be on the product, I would have looked at other options.

Ordered three different products received 2 of 3 correctly. The 3rd product was something I did not order and was mistakenly sent rather than what I ordered.

NEEDED SOME PART OF MY ORDER AND INSTEAD OF SHIPPING WHAT THEY HAD IN STOCK, THEY DECIDED TO WAIT AND DELIVER ALL AND SENT A EMAIL ON NOT SHIPPING ALL TOGETHER AND WANTED ME TO CONTACT THEM IF NEEDED ITEMS THAT WERE AVAILABLE IF I NEEDED THEM SOONER. NOTE: ITS A MEDICAL ORDER, SO ANYTIME A ORDER IS PLACED THE ITEMS ARE NEEDED, WHEN PLACED. I SHOULDN'T HAVE TO CONTACT THEM TO LET THEM KNOW TO SHIP WHAT IS AVAILABLE. THE ITEM THAT WAS IN STOCK WAS NEEDED BADLY AND THEY CHOSE TO WAIT AND SEND IN BULK. EMAIL WAS NOT READILY AVAILABLE TO ANSWER TO GO AHEAD AND SHIP WHAT WAS IN STOCK. I WAS NOT HAPPY WITH THAT AND HAVE HAD TO WAIT AN EXTRA 10 DAYS TO RECEIVE ORDER. TIMING IS EVERYTHING IN THE MEDICAL BUSINESS, PLEASE REVIEW YOUR SHIPPING ARRANGEMENTS.

The medical tape I ordered was great. For some reason you shipped it express that's why it cost almost as much for the product as the shipping. You should give an option on your shipping.