Express Medical Supply Reviews | Read Customer Reviews of exmed.net

Express Medical Supply Reviews | Read Customer Reviews of exmed.net

Express Medical Supply reviews

Showing 182 reviews with 2 stars · Clear filters

Lorraine B.
Apr 26, 2018
Cannot return item.
I ordered an item for my mother, which was not acceptable to her. When I tried to return it for credit, I could not find any information about how to return items. Even the website was "no longer available." VERY BAD EXPERIENCE. I now have an item that I do not need and cannot return.
Response from Express Medical SupplyApr 26, 2018
We are truly sorry for you " VERY BAD EXPERIENCE". Our website server malfunctioned yesterday for about 6 hours. We, of course, were working frantically to get it back to normal. It is my guess that you were trying to see return instructions at that time. The website has been re-connected and it does have RETURN instructions outlined. Please give us a call at 1-800-633-2139 and we will be happy to help you return the shoe horn to us. Customer Service Express Medical Supply 1-800-633-2139 www.exmed.net
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bobba5
Apr 23, 2018
box arrived days late
box arrived days late, called customer service to track package. received my package with 2 inch hole in one side and another side kicked in. First condom cat stayed on for 12 hours. Second condom stayed on for 8 hours. This is not service I wanted. A condom catheter should stay on for at least 24 hours. I will try 4 more cats before contacting customer service
Response from Express Medical SupplyApr 23, 2018
Bobba5 In looking at your order I do see that you ordered on 4-11-18 we shipped your package out via USPS on 4-12-18 but it did not arrive at your address until 4-20-18. This package seems to have been misrouted by USPS as it should not normally take this long to deliver. Your description of the box condition also signals that the USPS did not handle with their normal levels of care. We would not think that the actual catheters wear-time should have been negatively impacted by rough handling. But please do let us know if they are causing problems and you can return the remainders and ship out replacements. If you do call us, please request FedEx delivery. Customer Service Express Medical Supply www.exmed.net 1-800-633-2139
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Diane
Mar 23, 2018
I accidentally ordered one product when…
I accidentally ordered one product when I wanted another and the company would not take the item back for exchange or refund! I called w/in 24 hrs of receiving product.
Response from Express Medical SupplyMar 23, 2018
We are very sorry for this confusing situation. Our records do not show that you ordered this product from Express Medical Supply. We can see that you placed 2 orders with us but neither of these orders included the product you wish to return. We can share the receipts we have on file from your previous orders if you would like. We would certainly take the item back if you had purchased the item in question from Express Medical Supply. Express Medical Supply Customer Service 1800-633-2139 www.exmed.net
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James N.
Mar 17, 2018
I ORDERED MEDICAL SUPPLIES AND THEY…
I ORDERED MEDICAL SUPPLIES AND THEY HAVE NOT BEEN SHIPED. NOT GOOD.
Response from Express Medical SupplyMar 21, 2018
James We are very sorry for the delay. Your order shipped out of our warehouse on 3-19 and the tracking indicates it will be delivered today. see below Tracking Number: 9405515902053812356386 On Time Expected Delivery on Wednesday 21 March 2018 by 8:00pm Status Out for Delivery March 21, 2018 at 9:08 am Out for Delivery PATASKALA, OH 43062 Customer Service Express Medical Supply www.exmed.net 1-800-633-2139
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John S.
Mar 8, 2018
I haven't received the items I've…Help!
I haven't received the items I've ordered and I desperately need them. HELP!
Response from Express Medical SupplyMar 9, 2018
John We apologize for the delay. I see that we have one on the shelf and we were waiting to send you both at the same time (you should have received a message to that effect). I will go ahead and split ship your order and get this one sleeve out today via priority mail. Customer Service Express Medical Supply 1-800-633-2139 www.exmed.net
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John B.
Mar 5, 2018
The Hollister Male External Catheter…
The Hollister Male External Catheter was not as effective as i though. The instructions were poor 5 illustrations. And it did not work. As for Express Medical Supply they need to review products they sell.
Response from Express Medical SupplyMar 9, 2018
John We are sorry that the product did not work well for you. Was it a poor fit and perhaps a different size would have helped? It is hard to fully understand just from your note. If you would like to call our Customer Service team we would possibly offer better assistance and maybe solve the problem you experienced. Customer Service Express Medical Supply 1-800-633-2139 m-f 8:30-5 CST www.exmed.net
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HW
Feb 21, 2018
Back order notification after purchase
Thankfully the doctor told our daughter how to construct a temporary inhaler spacer, since not until AFTER the order was fully submitted did we find out the spacer was on back order. That should have been obvious prior to submitting the order, not as an email notification after the order was submitted and processed
Response from Express Medical SupplyFeb 23, 2018
Dear HW I see that you place the order 2/12 and the item shipped out 2/15. We are sorry for the delay. Customer Service Express Medical Supply 1-800-633-2139 www.exmed.net
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marian
Jan 25, 2018
WHERE IS MY ORDER????
WHERE IS MY ORDER????? i WAS INFORMED SOME ITEMS ON BACK ORDER BUT NOTHING SINCE THEN................
Response from Express Medical SupplyJan 25, 2018
We are very sorry that two of the items you ordered were on "back-order" and we are sorry too that your order has not already shipped. We did send you an e-mail that outlined the 2 items not in stock and provided you an option of having us go ahead and ship the other items as a split shipmenmt. You e-mail account may have 'flagged" this notice as spam , please check your spam filter. I checked the status of the two back-ordered items today Jan 25 and can report the following : 3m15271 will be here Tuesday. The ostogel is shipping today from Canada, so I would say about a week. Please do not hesitate to call us to have the balance of your order shipped out today or to change your order completely. Customer Service Express Medical Supply 1-800-633-2139 www.exmed.net
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