ExhaleReviews of exhalewell.com

I placed an order on 3/2/23. On 3/8/23. I received an email explaining there was a delay in the order and it would be shipping on 3/17/23, using their fastest, expedited shipping, and I received a very generous coupon to use on my next order. That's fine. I understand delays. No problem. Plus it was a nice coupon to use. On 3/14 I received an email saying the order shipped. I checked the tracking and Fed-Ex said I would be getting the package on 3/17. Great, I thought. Got home 3/17/23 and no package. Checked tracking and Fed-Ex now said it would be delivered 3/20/23. I checked tracking on 3/20/23 and the package was in the town where Fed-Ex dispatches their trucks, so I expected it to be waiting when I got home. Except....no package. I checked tracking again, and now Fed-Ex says delivery will be 3/21/23. I guess we'll see. Now, I do understand delays. And I'm not mad at all, but I am disappointed. I have several orders through Exhale Well, and all have been wonderful and a full 5 stars, except for this one. The main thing I'm disappointed about is the shipping. I was told Fed-Ex was expedited, and the fastest method. Except, when I use regular, free shipping, it doesn't take as long as the Fed-Ex expedited does. Again, I'm not mad, and I realize that the issues with this order were not a result of any thing Exhale Well did wrong, but I was asked to provide an honest opinion about this order. Every other order I have from them was great. And I plan on continuing to order from them. Overall, when you take all my experience with Exhale Well into consideration, they are at a solid 4.75 stars. It's just this one order that has had an issue.

Good products but took two weeks to get. Not sure that will work for me.

Slow to respond to my request. Haven't received product

I still don’t have my order. It says it was shipped and should have been delivered today but the shipping details show only that a level was printed. Shipping has been consistently more of a problem. Update - moving from one star to three stars. After contacting the vendor concerning my shipment, I did receive a response that explained the reason for the delay. Myu shipment is now out for delivery. I am not raising the rating above three stars due to the lack of proactive communication on the part of the vendor.

Shipping time is terrible and customer service is lousy. Shame to because their products are great.

Had a subscription order that was set to be reprocessed on the 03/05. I receive an email stating that it will ship 03/13 and it will have expedited shipping. The package doesn’t ship until 03/15 and is expected to arrive on the 03/22, 2 and half weeks from the processed date. I was under impression that having a subscription to an item would mean regular delivery window but I guess not.

A regular customer should be given samples of their products that’s similar to the product that has already been purchased.

Placed an order on March 1, 2023. Didn't get an update until March 8th stating that my order wouldn't ship until the 13th. They offered a 30% off coupon for my next order. My order didn't actually ship until March 14th (and received notification on March 15) - when I tried to contact customer support on the 14th, the phone line was down and I did not receive a response to my email.